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Guest Service Ambassador

Company: Delaware North
Location: Nashville
Posted on: December 5, 2019

Job Description:

Our Exciting Work EnvironmentSince 1996, Delaware North Sportservice has partnered with Bridgestone Arena to provide memorable and unforgettable guest experiences. From the hundreds of thousands of Nashville Predators fans that stream through the doors every season, to the legions of guests that experience the concerts, basketball games, and other special events Bridgestone Arena has to offer, all of our guests receive the excellent customer service and GuestPath standards that Sportservice is known for.

Sportservice offers a variety of options for every guest - from Asian stir fry or barbecue, to hamburgers, hot dogs, and popcorn, to the range of gourmet items served in our All-Inclusive Clubs. So whether it's a sold-out hockey game, a major concert, or a nationally televised awards show, Sportservice excels at providing the finest in traditional concessions and gourmet dining.

The OpportunityJob Title: Guest Service Ambassador

Job Code(s): 1945

Job Family: Concessions

FLSA Status: Non-Exempt



Unit Specific

Unit Name: Smoky Mountain Sportservice

Reports to: Concessions Manager

Union/Non-Union: Non

Shifts/Hours Required: All major events

Pay Range: $11.00 per hour



Position Summary

Responsible for assisting guests during each event with the use of our new self-service kiosks and handling guest complaints/feedback, while adhering to GuestPath and applicable operational standards.



Essential Functions:

Meet and Greet guests upon their arrival to the Arena for an event
Assist and educate guests on how to properly utilize self-service kiosks at various outlets
Handle guest complaints and provide guest's feedback to Management
Offer support to associates in need of guidance on how to operate the Point-Of-Sale system
Support the HR Department during employee check-in with various duties, which include greeting associates as they arrive, making sure that all associates sign in and assist with assigning associates to locations for the day.
Other administrative duties as assigned



Knowledge, Skills & Abilities:

Ability to work accurately, efficiently and courteously in a high pressure environment
High level of interpersonal skills
Excellent organization skills
Strong verbal communication skills - ability to communicate with staff in compliance with Delaware North GuestPath Standards
Attention to detail
Ability to priorities and handle multiple tasks simultaneously
Team-oriented; ability to work effectively with others



Physical Requirements:

Ability to work quickly and efficiently in a fast-paced environment

*All positions require you to successfully complete a pre-employment and annual background check.

*Nothing in this job description restricts the management's right to assign or reassign duties and responsibilities on this job at any time.



Delaware North is an Equal Opportunity Employer



Who We AreAt Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

All applicants will be subject to a pre-employment background check and may be subject to a pre-employment drug test depending upon the position and/or client requirements.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Keywords: Delaware North, Nashville , Guest Service Ambassador, Hospitality & Tourism , Nashville, Tennessee

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