Healthcare Receivables Specialist - May 13th Start Date
Company: Navient
Location: Nashville
Posted on: April 24, 2024
Job Description:
About Xtend Healthcare Xtend Healthcare is a revenue cycle
management company focused exclusively on the healthcare industry.
The company's services range from full revenue cycle outsourcing,
A/R legacy cleanup and extended business office to coding and
consulting engagements. As part of Navient (Nasdaq: NAVI), Xtend
taps the strength and scale of a large-scale business processing
solutions company. Learn more at START DATE: MAY 13, 2024PAY +
BENEFITS: The compensation for this role is $16.50 per hour +
competitive benefits package including Medical, Dental, Vision,
Generous Paid Time Off/Paid Holidays, Tuition Reimbursement, 401K
plan pus Employer Match and Professional Development SCHEDULE +
TRAINING:TRAINING: We provide 3 weeks of paid training. Training
hours are Monday - Friday 8 am - 5 pm Central / 9 am - 6 pm Eastern
SCHEDULE : Monday - Friday 7 am - 4 pm Central / 8 am - 5 pm
Eastern OFFICE AND TECHNOLOGY REQUIREMENTS:Xtend Healthcare will
provide all hardware and software. Qualified candidates must secure
the following to successfully execute job responsibilities:
- Reliable high-speed internet- 100mbps download, 10 upload speed
minimum, and latency less than 25 ms.(Please note: Rural, Satellite
Services, MIFI/Jetpacks, 5G networks, Google Pod, EERO Device and
WIFI extenders are not compatible with our systems)
- Cell phone that has the ability to download an app
- Wired internet connection by connecting an Ethernet cord into
your server from the router/modem
- Computer equipment will be provided on Day 1 of Training
- Private workspace or home office free from distractions
- As a work-from-home employee, I understand that I may encounter
slowdowns during periods of heavy internet use due to a variety of
factors; one of which is the number of devices connected to the
internet in the home and especially devices streaming Netflix,
Hulu, games etc. I understand that WiFi is not compatible with
company systems and that connecting device directly to the router
will provide the best connection.LOCATION: Remote/Work from Home.
- Location Requirement: All work must be performed in the United
States for this remote role. JOB SUMMARY: Healthcare Receivable
Specialists (HRS) is responsible for performing phone activities to
service and collect patient accounts receivables for medical
accounts. HRS will locate and communicate with patients via the
telephone to obtain repayment in full or to establish acceptable
payment arrangements. Additionally, HRS will resolve issues of a
non-routine nature as necessary as well as answer patients'
questions and research account changes when necessary and contract
observance functions to ensure compliance of all company, client,
and federal and state regulations. 1. Communicate with patients
regarding the repayment of their medical debt. 2. Perform account
research and route accounts through appropriate client workflows.
3. Ensure all accounts are worked within client standards and
Federal Regulations. 4. Maintain continuing education, training in
industry career development. MINIMUM REQUIREMENTS:
- High school diploma
- 6 months work experience in a call center environment is
preferred
- PC experience in a windows environment
- Basic keyboarding skills PREFERRED QUALIFICATIONS:
- Effective written and verbal communication skills
- Strong listening skills, ability to follow written and/or
verbal instructions
- Good mathematical skills including calculator skills
- Goal Oriented, and seeks to consistently meet aggressive daily,
weekly, and monthly production and quality goals
- Strong organizational skills and the ability to meet tight
deadlines
- Negotiation, counseling and problem-solving skills
- Reliable, ability to work flexible day, evening and weekend
hours as required
- Ability to learn company collections computer system and phone
system
- Persistent, ability to overcome objections, ability to remove
barriers
- Team player All offers of employment are contingent on standard
background checks. Navient and certain of its affiliated companies
are federal, state and/or local government contractors. Should this
position support a Federal Government contract, now or in the
future, the successful candidate will be subject to a background
check conducted by the U.S. Government to determine eligibility and
suitability for federal contract employment for public trust or
sensitive positions. Positions that support state and/or local
contracts also may require additional background checks to
determine eligibility and suitability.EOE
Race/Ethnicity/Sex/Disability/Protected Vet/Sexual
Orientation/Gender Identity. Navient Corporation and its
subsidiaries are not sponsored by or agencies of the United States
of America.Navient is a drug free workplace.
Keywords: Navient, Nashville , Healthcare Receivables Specialist - May 13th Start Date, Healthcare , Nashville, Tennessee
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