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Medical Case Specialist I

Company: QTC Management, Inc.
Location: Brentwood
Posted on: January 27, 2023

Job Description:

Do you want to make a difference in the lives of America's military service members? Are you looking for a change of pace, with reasonable and flexible hours?
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Who is QTC Management, Inc.?
QTC is the nation's largest provider of disability and occupational health examination services. We are PASSIONATE about our country's veterans, UNITED as a team and INSPIRED to make a difference. To provide high-quality, timely, and customer-focused medical examination service solutions, we honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment. We celebrate diverse thinking and welcome contributions from all.
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What part would you play in this role?
As a Medical Case Specialist, you will support our Veterans Affairs Operations in Nashville, TN, by assisting veterans coordinate and schedule required medical examinations used in the evaluation process for VA disability benefits.
In this rewarding role, you will:


  • Required to make specific amount of daily outbound calls to schedule appointments for examinees, including follow-up appointments and rescheduled appointments while maintaining customer satisfaction standards.

  • Communicate directly with claimants
  • Triage daily download of referrals and ensure appropriate worksheets are assigned to corresponding conditions as identified by Veteran's Administration - - -
  • Determine appropriate examinations, tests and specialists required for each case - - -
  • Meet or exceed contract timeliness guidelines in both the scheduling and case management systems.
  • Ensure all examinees and providers receive necessary documentation - -
  • Other projects and duties as assigned

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    You must have:

    • 1 year of customer service background in a fast paced environment - -
    • High School Diploma / GED Required or 2 years of relevant experience in lieu
    • 1-3 months of medical assistant background or equivalent medical terminology background
    • Strong Communication/ Customer Service Skills
    • Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

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      Preferred to have:

      • Highly driven with the ability to learn quickly
      • Computer Literacy - - Working with Dual Monitors and multiple software's (Word, Outlook, Excel)
      • Proven ability to plan and organize work load
      • Ability to manage competing priorities in a fast paced work environment
      • Good follow through skills
      • Must possess the ability and flexibility to work early morning, evening, and/or weekend shifts

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        Typical Day:

        • Hours will be Mon - Fri: 8:00am - 4:30pm
        • Positions are located ONSITE at our Nashville office location... -100 Centerview Drive, Nashville, TN 37214

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          Pay and Benefits
          Starting pay is $17.00 per hour
          Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available ... https://www.qtcm.com/careers/
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          Commitment to Diversity
          QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.
          *This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties, and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.
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          #CNTExperienceRequired
          • Less than 1 year(s): Experience in healthcare, medical, or insurance related industriesPreferred
            • Direct healthcare experience in medical case management or quality assurance to include the review of complex multi-focal medical reports for quality, clarity, thoroughness and insightful medical explanation
            • Experience with electronic medical scheduling and case management software EducationRequired
              • High School Diploma or better
              • GED or betterLicenses & CertificationsPreferred
                • Medical Assistant
                • Certified Medical Coder
                • Certified Nursing AsstSkillsRequired
                  • Written Communication
                  • Verbal Communication
                  • Computer LiteracyPreferred
                    • Problem Solving
                    • Medical Documentation
                    • Customer Service
                    • Multi-line phone
                    • MS Office
                    • Medical Scheduling Software
                    • Medical Terminology
                    • Medical Data Entry
                    • Electronic Medical RecordsBehaviorsPreferred
                      • Enthusiastic: Shows intense and eager enjoyment and interest
                      • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
                      • Team Player: Works well as a member of a group
                      • Innovative: Consistently introduces new ideas and demonstrates original thinkingMotivationsPreferred
                        • Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
                        • Goal Completion: Inspired to perform well by the completion of tasks
                        • Job Security: Inspired to perform well by the knowledge that your job is safe
                        • Growth Opportunities: Inspired to perform well by the chance to take on more responsibilityEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: QTC Management, Inc., Nashville , Medical Case Specialist I, Healthcare , Brentwood, Tennessee

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