Enrollment Coordinator (Healthcare)

Company: Aston Carter
Location: Nashville
Posted on: November 22, 2021

Job Description:

Equivalent Experience

Description:
They will place candidates in either the Enrollment Coordinator or Care Coordinator role depending on their skillset and personality. There are 7 Enrollment Coordinator openings and 3 Care Coordinator openings.

Enrollment Coordinator JD:
The Enrollment Coordinator is the '1st step' of the companies process. They will be responsible for calling members of companies healthcare insurance clients that have renal diseases and sign them up for company program. It's key that they have strong skills with healthcare enrollment/scheduling or in a role where they've had to sell, upsell or handle rebuttals as there will be a lot of members that say no on the 1st call. They must also maintain empathy and 'on the fly' conversations. They do have an initial script they're training with but they will need to have simultaneous conversations without a script.

Care Coordinator JD:
This role is the '2nd step.' After an appointment is made, the Care Coordinator is responsible for engaging with the members who are enrolled in the program, checking in with them, getting them scheduled with company providers (nurses/licensed social workers) They will be responsible with talking to the nurses and social workers as well as members. This role is still heavy phones but it's important they have strong attention to detail as they will have to manage the providers calendars and make sure appointments are scheduled accurately.

Skills:
Enrollment, Sales, Upselling, Rebuttals, bilingual, medical assistant, MA, healthcare call center, patient service rep*, member service rep*, healthcare customer service

Top Skills Details:
Enrollment, Sales, Upselling ,Rebuttals

Additional Skills & Qualifications:Enrollment Coordinator Background :

• HS Diploma or GED
• Call center experience selling, upselling, handling rebuttals OR healthcare enrollment or scheduling experience (preferably from a call center)
• Must be tech savvy and able to toggle between multiple systems simultaneously (salesforce, phone, email, etc.)
• Must have strong tenure (at least a year in most recent positions)
• Bilingual is a plus but not required (Bilingual always gets $19/hr)
• Must have strong empathy as they are dealing with primarily senior citizens as the main demographic
• Must have ability to talk to members simultaneously off script**If they come from Triwest or Matrix Medical they really like candidates from there** (Obviously make sure they aren't currently at Triwest)
  
  Care Coordinator Background :
  
  • HS Diploma or GED
  • Healthcare call center background or Medical Assistant background (not CNA but medical assistant)
  • Must be tech savvy and able to toggle between multiple systems simultaneously (salesforce, phone, email, etc.)
  • Must have strong tenure (at least a year in most recent positions)
  • Bilingual is a plus but not required (Bilingual always gets $19/hr.)
  • Must have ability to talk to members simultaneously off script and must have a level of professionalism and comfort talking to higher level staff (they will be required to talk to providers a lot)Experience Level:
    Entry Level
    
    About Aston Carter:
    At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
    
    Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
    
    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    
    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.by Jobble

Keywords: Aston Carter, Nashville , Enrollment Coordinator (Healthcare), Healthcare , Nashville, Tennessee