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Manager of Cloud and Infrastructure Operations

Company: Sarah Cannon Network
Location: Nashville
Posted on: November 11, 2019

Job Description:

Description SHIFT: No Weekends

SCHEDULE: Full-time

HCA Healthcare ITG

Please click the link above to Watch our Identity Video to get a closer look at who we are and what we do! -- Do you want to be a part of a family and not just another employee? Are you looking for a work environment where diversity and inclusion thrive? Submit your application today and find out what it truly means to be a part of a team. -- You contribute to our success. Every role has an impact on our patients--- lives and you have the opportunity to make a difference. We are looking for dedicated professional like you to be a part of our team. Join us in our efforts to better our community! -- At HCA Healthcare, you have options. You can choose from a variety of benefits to create a customizable plan. You have the ability to enroll in several medical coverage plans including vision and dental. You can even select additional al la carte benefits to meet all your needs. Enroll in our Employee Stock Purchase Plan (ESPP), 401k, flex spending accounts for--medical and childcare needs, and participate in our tuition reimbursement and student loan repayment programs. -- JOB SUMMARY:

The Manager of Cloud and Infrastructure Operations (C&IO) is responsible for ongoing operational management of the Sarah Canon on-premise and cloud IT systems. The manager is responsible for leading and motivating a team of highly-specialized engineers supporting these critical systems, prioritizing operational and project work efforts, and overseeing the design and implementation solutions to support the business objectives of Sarah Cannon. These systems support applications in the cancer care and research space, and therefore must meet the highest standards for availability and security; downtime would result in use of IT systems in hospitals and research centers across the company coming to a halt, and failures in security could result in major data breaches and/or regulatory compliance failures.

An effective candidate will combine strong skills in technology, customer service and innovation to provide value to our business and IT customers.


--- Responsible for technical and managerial leadership in establishing goals and priorities of the C&IO team
--- Maintains strong relationships with HCA corporate ITG team and other key stakeholders
--- Responsible for leading the deployment of new IT solutions to the cloud and migrating certain on-premise solutions to the cloud
--- Provide thought leadership on how best to optimize cloud and on-premise solutions
--- Provide thought leadership on how to use innovation and new technologies to further the goals of Sarah Cannon
--- Meets with Sarah Cannon leadership teams, as needed, to align strategy, services, and coordinate implementation activities
--- Responsible for personnel management, performance reviews, competency development, and coaching of C&IO resources
--- Builds and maintains relationships with business operations, IT&S leaders, and vendors
--- Participates in resource planning and allocates resources to meet goals of the C&IO area, ITG goals and business priorities
--- Organizes, plans, assigns, and monitors completion of work
--- Participates in the development of corporate and Sarah Cannon technical standards, policies, and procedures as appropriate
--- Ensures that the design and use of technology adhere to established Sarah Cannon and HCA policies, procedures, and standards
--- Establishes and manages internal service level agreements and ensures external service level agreements with vendors are met
--- Assists the director in the development of the budget and develops project cost estimates for Sarah Cannon
--- Ensures that service resources are assigned for the timely resolution of technical incidents and requests
--- Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the area and across organizational boundaries
--- Promotes system security and patient confidentiality and helps ensure compliance
--- Participates in activities to improve departmental and organizational performance
--- Adheres to Code of Conduct and Mission & Value Statement
--- Participates in special projects as needed and performs other duties as assigned
--- Implements, monitors, and supports servers and storage environments for all centralized division equipment.
--- Provides operational applications support.
--- Ensures that service resources are assigned for the timely resolution of software/hardware problems (infrastructure, desktop, storage environments, etc.).
--- Supports the ongoing maintenance of servers and storage devices by ensuring (1) up-to-date software releases, (2) maintenance of back-ups, (3) maintenance of DR plan and testing.
--- Provides 24x7 on-call support in troubleshooting, coordinating, escalating to ensure the recovery of failed components or equipment.
--- Develops and maintains procedures for equipment installation and configuration support.
--- Provides innovative ideas and approaches that improve availability of Sarah Cannon systems.
--- Coordinates the sharing of best practice models, and policies & procedures related to server administration.
--- Participates in activities to improve departmental and organizational performance.
--- Implements, monitors, and supports network and security environment for all centralized division and facility equipment.
--- Ensures that service resources are assigned for the timely resolution of problems related to circuits, switches, and overall network performance.
--- Supports the ongoing maintenance of network and security devices by ensuring (1) up-to-date software releases, (2) maintenance of configurations, (3) maintenance of DR plan and testing.
--- Maintains and supports division and facility level server and storage area network environments.
--- Works Closely with RDC Staff to support division systems or equipment physically located at the RDC.

EXPERIENCE:--7+ years of experience are needed for a successful candidate. --EDUCATION:--A bachelor's degree is required.----OTHER/SPECIAL QUALIFICATIONS:
--Experience deploying and supporting Cloud systems/applications preferred
--- Prior experience with MS Azure and/or Amazon AWS deployments preferred
--- Experience with DevOps tools and processes preferred
--- Relevant technical certifications a plus
--- 5-7 years of experience in area of specialization, with at least 3 years--- experience as a systems or network administrator in an IT environment.
--- A thorough knowledge and understanding of current and emerging technologies
--- The ability to manage and oversee large projects based on project management experience and competencies
--- Experience with direct customer interaction, operations management, and personnel management desired
--- Experience in large, complex organization or corporate structured environment
--- Demonstrated strength in team leadership and direct supervision
--- Strong leadership and management skills
--- Demonstrated experience creating and leading communications with direct reports, senior leaders, business partners, vendors to ensure collaboration, efficiency, and service excellence
--- Ability to work in stressful situations
HCA Healthcare is a comprehensive healthcare network where 265,000 people across more than 1,800 care facilities are all committed to creating a positive impact every day. It---s an organization that exists to give people healthier tomorrows. Our scale enables caregivers to deliver great outcomes for patients and gives colleagues unparalleled opportunities to learn and grow. Most importantly, as a part of HCA Healthcare we---re connected to something bigger, which means more resources, more solutions and more possibilities for everyone who walks through our doors. What matters most to our diverse and talented colleagues is giving people the absolute best healthcare possible. Every day, we seek to raise the bar higher, not just for ourselves, but for healthcare everywhere. -- Be a part of an organization that invests in you. We are actively reviewing applications. Highly qualified candidates will be promptly contacted by our hiring managers for interviews. Submit your application and help us raise the bar in patient care! -- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. --

Notice Our Company---s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, contact us

Company Description:

HCA Healthcare is a collaborative healthcare network, driven by physicians, nurses and colleagues helping each other champion the practice of medicine to give people a healthier tomorrow. With a comprehensive network of more than 270,000 people across approximately 1,800 care facilities, our scale enables us to deliver great outcomes for our patients, provide superior nursing care and be a preferred place for physicians to practice medicine. We never stop in our pursuit of insights and care advances based on the knowledge and data we gain from approximately 30 million patient encounters a year. Every day, we raise the bar to improve the way healthcare is delivered, not just in our facilities, but everywhere. We---re committed to improving more lives in more ways, and above all else, we are committed to the care and improvement of human life.

Keywords: Sarah Cannon Network, Nashville , Manager of Cloud and Infrastructure Operations, Executive , Nashville, Tennessee

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