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Manager, Service & Repair(Memphis/Nashville, TN)

Company: Asurion
Location: Nashville
Posted on: August 17, 2019

Job Description:

Job Title:?Manager, Service and Repair???????????????????????????????????????????Career Level:?M1Career Type:?First/Mid-Level Officials and ManagersDiscipline:?Same Unit RepairFLSA:?ExemptJob Code:?SCN3052Bonus Type:?MIP??????????????????????????????PURPOSE AND DESCRIPTION
The Manager, Service & Repair supervises and coordinates activities of Cellphone Repair Technicians. You?ll manage techs across multiple retail locations while ensuring that production and quality standards are achieved.?ESSENTIAL FUNCTIONS

  • Coach, mentor and develop employees to meet Asurion?s expectations for productivity, quality, and goal accomplishments.
  • Work with COEs to recruit, interview, select and hire employees into functional area.
  • Provides oversight and direction to the employees in the functional area in accordance with the Asurion's policies and procedures.
  • Manage Cellphone Repair Technicians and Lead Technicians responsible for repair work at retail stores.
  • Deliver in-field technical training to enhance technical expertise of the teams.
  • Measure effectiveness of service and repair functions to determine if performance standards have been met.
  • Develop employees to insure they have a clear understanding of performance metrics.
  • Develop, plan, and implement continuous process improvements in labor efficiency, labor utilization, and total operating costs.
  • Manage parts inventory for respective store locations.OTHER FUNCTIONS
  • Other duties as assigned.?MINIMUM REQUIREMENTS?
    • Skills/knowledge:?
    • Strong oral and written communication skills.
    • Strong teamwork and collaboration skills.
    • Basic knowledge of Microsoft Office.One or more of the following are required:?
    • Technical experience in assembling and/or dissembling electronic devices.?
      • Experience/education:?
      • Bachelor?s degree and two years related work experience or Associate?s degree and four ? six years related work experience.
      • Two years of supervisory experience.
      • Prior experience motivating and coaching employees.
      • Prior experience training others on technical repair work.
      • Physical demands:?
      • Ability to assist with repair work which involves handling small parts and being dexterous.
      • Work environment:?
      • Ability to interact and speak clearly and concisely with customers and employees.
      • Environment and scheduling:
      • Travel required.
      • May involve nights and weekend work.Brick/Mortar locations: Regularly requires working indoors in environmentally controlled conditions. Regularly requires working with other in a close proximity and sharing workspaces.?Work at Home locations: Required that employees work in a distraction-free workplace and is ergonomically set to meet the company?s standards.
        Store Location:1900 West End AveNashville,?TN?37203SUP07359 - Nashville - Tennessee - US - 2019/08/13

Keywords: Asurion, Nashville , Manager, Service & Repair(Memphis/Nashville, TN), Executive , Nashville, Tennessee

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