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Director, Quality Management

Company: KEPRO
Location: Nashville
Posted on: May 19, 2019

Job Description:

Summary Description The Director works with KEPRO quality staff to design, develop and monitor quality monitoring activities for the contract. Accountabilities / Essential Functions

  • Directs and implements QM initiatives and functions including: planning, coordinating and coordinating with corporate quality assurance programs ensuring continuous quality of products; providing continuous improvement consulting services and employing knowledge of performance improvement strategies, principles, methodology, techniques and data analysis.
  • Establishes key performance indicators and maintains tracking, reporting and performance improvement systems.
  • May participate on cross-departmental teams on a variety of initiatives including URAC accreditation, SOP development, product improvement and development to name a few.
  • Other duties as assigned Qualifications
    • Associate degree. Bachelors preferred
    • Formal training or certification in Quality required (CPHQ, ISO, Six Sigma, LEAN). Skills, Knowledge, Abilities (SKA)????????????
      • Demonstrated knowledge of CQI tools, methods and techniques, and an excellent grasp of SPC required.
      • Knowledge of URAC, NCQA and/or ISO background a plus.
      • Ability to take initiative, provide leadership, maintain confidentiality, meet deadlines and work in a collaborative team environment.
      • Highly developed analytical skills with an ability to objectively evaluate data and perform statistical analysis Experience ???????
        • 3-5 year?s management experience in a call center atmosphere; quality management or compliance included. Mental and Physical Requirements???????? The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time; key and/or control objects; interact extensively with internal and external customers; occasionally lift and/or move objects weighing up to 10 pounds; and occasionally travel within the state. EOE AA M/F/Vet/Disability Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor?s legal duty to furnish information.See job description

Keywords: KEPRO, Nashville , Director, Quality Management, Executive , Nashville, Tennessee

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