Account Manager

Company: Urgent Team
Location: Nashville
Posted on: May 15, 2025

Job Description:

PartneredWell is looking for an Account Manager to join our corporate office in Nashville, TN (Green Hills). SUMMARY: The Account Manager is a key leader responsible for operations management necessary to drive business operations. This role will be responsible to (1) serve as the main client contact on operational and strategic opportunities, maintaining focus on client satisfaction and value added strategies while demonstrating the ability to proactively identify client needs related to healthcare trends, (2) build operational and account management workflows, KPI's and infrastructure to support client success for direct to employer healthcare models, 3) working with the product team to support the build of the technology and reporting/ analytical infrastructure necessary to enable our clinicians to provide care and report on outcomes internally and to clients. KEY RESPONSIBILITIES: The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned. --- Serve as primary point of contact for clients and coordinating with internal teams to deliver solutions. --- Be a "Voice of the Client" to ensure we deliver a superior patient and client experience and, ultimately, superior clinical and financial outcomes. --- Building and maintaining strong relationships with clients both new and existing --- Responsible for identifying, developing and communicating client key initiatives. --- Create and deliver scalable, accurate, differentiated client reporting while using large amounts of data to make informed business decisions. Internal: Executive Dashboards, KPI's, clinical/ operational decision support tools External: Client Reporting for patient satisfaction, clinical, and financial outcomes --- Work closely with several cross-functional departments to translate customer business goals and needs to ensure success. --- Work closely with Care Coordination to ensure that population health targets are being achieved via individual care coordination engagement efforts. --- Proactively identify and resolve issues that may impair the organization's ability to meet client goals --- Monitoring account performance and providing regular reports to Management. --- Analyze client data, developing strategic recommendations and identifying opportunities for growth. --- Ensure compliance with healthcare industry regulations and company policies. --- Stay up-to-date with industry trends and regulations. --- Understand the market and business needs, working with clients, consultants, and brokers in order to anticipate customer/ market needs and translate them into clear, concise business strategy roadmaps --- Work with sales to help showcase Account Management capabilities and unique operational capabilities. WHAT'S REQUIRED? --- 7-10 years' experience in account management, employer healthcare, onsite/ shared site health clinics, occupational medicine, or value-based care environment --- 3-5 years' experience with advanced primary care and/ or population health management programs and knowledge of the health system, services and current environment --- College degree required; MBA a plus, with a major in business, healthcare, or equivalent experience --- Leadership & Collaboration. Track record of leadership that drives initiatives to completion by collaborating across teams. Works well independently and inside a small team. --- Strong Technical abilities. Experience with clinical care management, data analytics and reporting technology platforms. --- Familiarity with chronic condition management, health coaching, and wellness programs that improve patients' clinical outcomes. --- Demonstrated experience managing a portfolio of clients. THE IDEAL CANDIDATE WILL HAVE: --- Must have the highest integrity and value company culture. --- Team player with ability to wear many hats and assist in any number of ways outside of normal job functions. --- Self-starter who works well independently as well as part of a matrix team. --- Critical thinker who brings ability to problem solve and come up with outside-the-box solutions to problems. --- Ability to manage expectations and time sensitive projects. --- Excellent communication and presentation skills, being able to interact and present to "C" level executives, clients, prospects, clinicians, providers, and fellow team members. BENEFITS INCLUDE: --- Competitive Salary --- Medical, Dental, and Vision Options --- Retirement savings plans --- Paid Time Off --- and MORE! ABOUT URGENT TEAM: The Urgent Team Family of Urgent Care & Walk-in Centers, an "on-demand" healthcare company, was created to provide quality, affordable and, convenient walk-in medical and telemedicine service in suburban neighborhoods, rural towns, and mid-size cities across the Southeast. All of our 80+ centers have achieved the Urgent Care Association Accreditation, the highest level of distinction for an urgent care center. UCA Accreditation demonstrates an organization's overriding commitment to safety, quality and scope of services. Additionally, 17 centers are designated Rural Health Clinics, which provide access to primary care services for patients in rural communities. Based in Nashville, TN, the Urgent Team Family of Urgent Care & Walk-in Centers delivers care in five states through eight distinct brands: Ascension Saint Thomas Urgent Care, Baptist Urgent Care, Washington Regional Urgent Care, Huntsville Hospital Urgent Care, Physicians Care, Urgent Team, Sherwood Urgent Care, and Baptist Health Urgent Care. REMOTE WORK REQUIREMENTS: Candidates must have a dedicated, private workspace free from distractions. Due to the sensitive nature of patient information, it is essential that the work environment ensures confidentiality and prevents unauthorized access. A quiet, secure setting is required to maintain privacy and comply with all relevant privacy regulations. In addition, candidates should have a reliable internet connection and be able to manage their time effectively to meet team goals. Employment Type: Full Time

Keywords: Urgent Team, Nashville , Account Manager, Executive , Nashville, Tennessee