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Strategic Account Manager

Company: Fleetcor
Location: Nashville
Posted on: May 15, 2024

Job Description:

Strategic Account Manager

What We Need

Corpay is currently looking to hire a Strategic Account Manager within our NA Fuel division. This position falls under our Corpay line of business and is located in Nashville, TN. In this role, you will serve as the primary client services contact that is responsible for supporting retention, client satisfaction and issue resolution of their assigned accounts. This position is responsible for assisting with all aspects of client relationships to ensure satisfaction and effective use of products and services. Account Managers are assigned a portfolio of customers and is responsible for understanding and resolving issues pertaining to products utilized by the client. You will report directly to the Senior Manager of Operations and regularly collaborate with various departments.

How We Work

As a Strategic Account Manager, you will be expected to work in an office environment. FLEETCOR will set you up for success by providing:

  • Assigned workspace in Nashville, TN
  • Company-issued equipment
  • Formal, hands-on training Role Responsibilities

    The responsibilities of the role will include:
    • Working directly with clients to provide day to day account support, problem resolution, research and analysis.
    • Responding to inbound emails, fax, and phone calls
    • Developing and executing a client service delivery strategy for assigned clients around the needs, contracts specifications and cost components.
    • Conducting regularly scheduled calls, presentations to review business performance, including training and education.
    • Making decisions regarding the set up and support of the clients assigned to their care and has the ability to approve financial fee and or transaction concessions.
    • Preparing and presenting solutions in advance to retain relationships.
    • Using customer feedback to monitor the status of service levels, identifies problems and revenue growth potential within the client base.
    • Interacting effectively with internal departments to support customer base.
    • Introducing and promoting other Corpay products to satisfied client base, promoting lead generation to Relationship Management Team
    • Retaining client base of accounts and associated revenue through an appropriate level of contact with clients
    • Meeting productivity requirements in regard to territory management and quality contact with customers
    • Troubleshooting of client-raised servicing issues to determine if the issue is a system issue, training issue, or client configuration.
    • Developing professionally, improving performance, and understanding the tools in place and maximize their use.
    • Demonstrating leadership qualities that influence peers to work collaboratively, automating manual processes, and using the systems available to their fullest potential.
    • Serving as key contributor in developing and testing new processes and procedures that enhance the user's experience.
    • Acting as a change agent Qualifications & Skills
      • Minimum 4 years' Call Center or Customer service team experience
      • Prior Account Management or relationship management experience preferred.
      • Ability to work with large client base.
      • Minimum High School or GED required.
      • Bachelor's Degree or equivalent work experience preferred.
      • Proficiency in Microsoft Office.
      • Salesforce knowledge is a plus. Benefits & Perks
        --- Medical, Dental & Vision benefits available the 1st month after hire
        • Automatic enrollment into our 401k plan (subject to eligibility requirements)
        • Virtual fitness classes offered company-wide
        • Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
        • Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
        • Philanthropic support with both local and national organizations
        • Fun culture with company-wide contests and prizes #LI-KW2 #LI-Hybrid #INDSS

          About the Company:

          FLEETCOR Technologies, Inc. ("FLEETCOR") is a leading global provider of business payment solutions. We help companies of all sizes control, simplify and secure payment of various domestic and cross-border payables using specialized payment products. We serve businesses, partners, merchants, consumers and payment networks in North America, Latin America, Europe, and Asia Pacific.
          • $2.8B Annual Revenue
            • 800,000 Directly Served Business Clients
              • 9,700+ Employees (as of December 31, 2021)

                Our payment solutions provide our customers with a payment method designed to be superior to and more robust and effective than what they use currently, whether they use a competitor's product or another alternative method such as cash or check. We group our payment solutions into five primary categories: Fuel, Lodging, Tolls, Corporate Payments and Gift. Each category is unique in its focus, customer base and target markets, but they also share a number of characteristics: customers are primarily businesses, have recurring revenue models, have specialized networks which create barriers to entry, have high margins, and have similar selling systems.

                FLEETCOR enjoys global recognition including:
                • Forbes Global Growth Champion - FLEETCOR is one of the 250 fastest growing companies in the world as determined by Forbes and Statista
                  • Forbes World's Most Innovative Companies - FLEETCOR has made this prestigious list of leading innovative companies 4 years in a row!
                    • Fortune 1000 Company - FLEETCOR was one of the largest movers in the new rankings of the largest companies in America, ranking #872
                      • S&P 500 - In 2018, FLEETCOR joined the S&P stock index comprised of the 500 leading US stocks Our Mission

                        Create better ways for businesses and their partners to pay their expenses

                        Our Strategy

                        FLEETCOR will continue double-digit revenue growth by executing on four growth planks:
                        • Sell More New Clients. FLEETCOR will continue growing sales by investing more in proven sales channels and bringing more prospects into the funnel.
                          • Increase Revenue per Client. FLEETCOR will continue increasing its share of customer wallets through network expansion and cross-sell of add-on solutions.
                            • "Beyond" Adjacent Segments. FLEETCOR will continue extending its existing business into adjacent spaces to broaden its market opportunity.
                              • Launch New Platform Business. FLEETCOR has launched its "new platform business" integration "Expense Management & AP/Vendor Payments" solutions into one bundled software platform.

                                Our Commitment to Diversity, Equality, Inclusion, Belonging

                                Together we can foster true belonging. We know different ideas, perspectives and backgrounds lead to better innovation and results. We are therefore committed to building and nurturing a culture of diversity, inclusion, and belonging by:
                                • Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
                                  • Empowering our people to share their experiences and ideas through open forums and individual conversations; and
                                    • Valuing each person's unique perspectives and individual contributions. Embracing diversity enables our people to "make the difference" at FLEETCOR.

                                      Our Values

                                      FLEETCOR's culture reflects our history of fast growth and our continued drive for results. Our entrepreneurial spirit remains strong across our global workforce, and we reinforce these principles in our five core values:
                                      • Innovation: Figure out a better way
                                      • Execution: Get it done quickly
                                      • Integrity: Do the right thing
                                      • People: We make the difference
                                      • Collaboration: Accomplish more together These values guide all of our employees and are infused in all aspects of our Company. We are, as a team, united through these shared values and our mission to provide "a better way to pay."

                                        Our values foster an inclusive culture through the expectation that all employees will treat each other with respect and appreciate the diversity of identities, thoughts, backgrounds and styles. Our commitment to fostering an inclusive culture has never been more essential than in this moment of national reflection. We must always celebrate the diversity of our company and our communities.

                                        We strongly believe that the quality and diversity of our workforce provide FLEETCOR with a competitive advantage, and that our problem-solving and solution-building efforts are greatly enhanced when we harness the collective thinking of a diverse group of people with unique experiences and perspectives.

                                        Equal Opportunity/Affirmative Action Employer:

                                        FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

                                        For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency.

                                        Other details
                                        • Job Family Account Management
                                        • Pay Type Salary
                                        • Employment Indicator Employee

                                          Apply Now

Keywords: Fleetcor, Nashville , Strategic Account Manager, Executive , Nashville, Tennessee

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