Apartment Service Manager
Company: Lion Real Estate Group
Location: Nashville
Posted on: May 3, 2024
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Job Description:
Lion Real Estate Group is seeking an experienced Service Manager
to join the team--at--"Willow Apartments," our 244-unit
owner-operated multifamily apartment community located in
Nashville, Tennessee.(Recruiters/Agencies: Please do not respond to
this ad.)Lion Real Estate Group, established in 2007 by Jeff Weller
and Mory Barak, is a US-based investment firm with a niche focus on
acquiring B/C multifamily assets in the Sun Belt states. The
co-founders have completed $2.5 billion of real estate transactions
and have office locations in Dallas, TX (headquarters), Los
Angeles, CA and Nashville, TN.--The firm currently owns and
operates 5,600 units across twenty-four multifamily properties
located in the Los Angeles, Nashville,--Dallas, Austin, and Atlanta
areas.Lion Real Estate Group - BENEFITS OFFERED:Medical Insurance
(77% of employee/dependent premium paid by Lion)Dental Insurance
(99% of employee premium paid by Lion)Vision Insurance (99% of
employee premium paid by Lion)Voluntary Plans, including
Life/AD&D, Accident, Critical Illness, Disability, Hospital
Indemnity, and Pet InsuranceThird-Party Dedicated Benefits
Concierge (TouchCare)401(k) Retirement Savings Plan (6% Company
Match)Paid Time Off Policies:VacationSick LeaveBereavement
LeaveInclement WeatherHolidays (New Years Day, MLK Day, Memorial
Day, Juneteenth, Independence Day, Labor Day, Yom Kippur, Rosh
Hashanah, Thanksgiving Day, Christmas Day)Paid Parental
LeaveEmployee Assistance ProgramPerks and--Rewards ProgramApartment
Service Manager - JOB PURPOSE:The Service Manager plays a vital
role in the company's day to day impression on existing and
prospective residents and is expected to maintain a high level of
quality customer service and professionalism while ensuring that
all company maintenance policies and procedures are consistently
followed. The Service Manager is responsible for all property
maintenance activities including general maintenance repairs,
apartment make-readies, preventive maintenance, inventory
management, and monthly maintenance budget monitoring.Apartment
Service Manager - SUPERVISORY RESPONSIBILITIES:Oversees the daily
workflow of the service departmentAssists the Community Manager in
directing the work of the service associates, make-readies,
porters, and housekeepersProvides on-going direction, guidance, and
training to service personnelApartment Service Manager - ESSENTIAL
FUNCTIONS:Ensures all company maintenance/service policies and
procedures are implemented and enforced.Ensures that company
standards for the performance of maintenance functions are
consistently maintained.Ensures quality control checks of all final
products (i.e. unit turns, preventive maintenance, rehab
projects).Walks community daily and inspects vacant
apartments.Oversees preventative maintenance activities and
coordinates large preventative maintenance projects.Addresses all
emergency service requests in a timely fashion.Works on-call and
ensures on-call work schedules for service staff are appropriate to
community needs.Completes and maintains unit turns, appliance and
HVAC repairs, structural, plumbing, and electrical repairs,
Including rehab units, grounds keeping, and other assigned
duties.Paints and turns vacant units, including rehab unitsCleans
and repairs swimming poolsEnsures the physical well-being and curb
appeal of the apartment community including grounds
cleanlinessPrioritizes service requests, Make-Ready board, service
records, and inspects all work assignments for completion according
to Company standardsMonitors vacancy reports to ensure unit turn
times are completed according to established community standards
and manages the number of rent-ready unitsAssists with move-in and
move-out proceduresOversees, delegates, and completes service
requests to ensure they are completed in a timely and
cost-efficient manner.Monitors open service requests and, when
necessary, takes steps to remedy outstanding issues.Brings all
resident issues to the attention of office personnel and informs
community managers of any issues observed in housing unitsAssists
in overseeing renovations, as neededAssists in scheduling and
overseeing supplier partners for site workMonitors on-site shops,
including inventory management and works with service staff to keep
on-site shops in orderCoordinates with manager to order supplies
while maintaining the appropriate expense budget allotted per
community.Works collaboratively with Community Manager to prepare
for all city and internal property inspections.Ensures Company
Safety Program and OSHA safety requirements are being followed and
conducts routine property safety inspections.Maintains annual fair
housing certification for maintenance (via Gracehill)Maintains
regular and consistent attendance according to required work
schedule decided by the Company, including being available for
on-call on weeknights and weekendsProvides exemplary customer
service to residents, prospects, and guests and represents the
Company in a professional manner at all timesApartment Service
Manager - REQUIRED SKILLS/ABILITIESExcellent verbal and written
communication skills. (English)Excellent interpersonal and customer
service skills.Excellent organizational skills and attention to
detail.Excellent time management skills with a proven ability to
meet deadlines.Ability to create and maintain strong supplier
partner relationshipsTeam player with excellent leadership
skillsAbility to work independently, prioritize duties, manage time
efficiently, and multi-task.Ability to function well in a
high-paced and at times stressful environment.Apartment Service
Manager - EDUCATION & EXPERIENCE:High School Diploma or equivalent2
years residential maintenance experience1+ year of experience in
multifamily property management highly preferredHVAC/EPA/CPO
CertificationMust have valid driver's license*Posted pay range is
negotiable.Powered by JazzHRCompensation details: 28-32 Hourly
WagePI852c622c9942-25660-34298582
Keywords: Lion Real Estate Group, Nashville , Apartment Service Manager, Executive , Nashville, Tennessee
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