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Senior Credit Manager

Company: Disability Solutions
Location: Nashville
Posted on: September 20, 2023

Job Description:

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local" community in order to curate exciting, approachable and local travel experiences for guests. Purpose: Reporting to the Director of Billing Services, the Senior Credit Manager will provide oversight of the credit granting process and the collection efforts for the Company. This leader oversees the credit and collections administration activities of a dynamic group of team members and works closely with the Finance leaders at each of our hotels. Appropriately managing credit risk to limit aged receivables and bad debt exposure is of paramount importance. The Senior Credit Manager is a results-driven professional who inspires the credit team members to deliver our brand promise of extraordinary customer service to our hotels and guests. The candidate will deliver consistent and measurable results while focusing on improving processes and performance in alignment with overall business objective, ensures AR aging is maintain within service level agreement, and credit risks are consistently monitored. This role requires an excellent customer service attitude and provide a high-quality service delivery. To be successful in this role, the candidate must have a solid credit and collection experience. Ultimately, this leader will help minimize bad debts losses and improve cash flow. Essential Functions and Responsibilities:

  • Execute critical decisions regarding the initiation, continuation or adjustment of business relationships based on credit analysis and past payment performance, including leading the negotiation with internal and external stakeholders.
  • Oversee the credit review and management process for new and existing customers.
  • Serve as process owner and set overall direction of all processes within credit and collection to support multiple entities across the U.S and Canada.
  • Strategically plan for future operations with an emphasis on efficiency and effectiveness in meeting the needs of both internal and external customers.
  • Organize teams and drive improvement projects around under-performing processes for the full end-to-end Order to Cash cycle: including invoicing, credit, cash collections, cash application, forecasting and bad debt reserve evaluation.
  • Improve DSO and past due metrics.
  • Continually monitors and reports metrics and KPIs to ensure service levels are maintained and targets are met.
  • Prepares, reviews, analyzes, and distributes various Credit & Collections reports.
  • Maintains strong environment of internal controls and best practices by regularly testing and provides corrective action where appropriate.
  • Assess current processes and identify, map, and implement process improvement opportunities including project ideas and solutions.
  • Review and update the company's credit standard operating procedures and met forms as needed.
  • Assist in the management of the annual audit process (internal and external) related to AR and credit management to ensure efficient and timely completion.
  • Responsible to maintain a positive work environment that will lead to increased productivity and engagement.
  • Promote and drive changes to streamline processes and motivate, train and mentor the Team.
  • Complete other projects as necessary and other duties as assigned. Qualifications:
    • Proven credit and collection experience
    • Excellent in partnering with other functions, especially Commercial and Customer Services, and able to influence them.
    • Proven experience in managing effectively high volumes and values of customer.
    • Previous experience of leading teams with predisposition of coaching team members when challenges arise.
    • Continuous improvement mindset with demonstrated ability to identify and implement process improvements to eliminate non-added value work.
    • Organized, structured, problem solving and analytical in their approach.
    • Confident with a proactive approach to meeting challenges and overcoming obstacles through assuming full ownership.
    • Results and business orientated with focus on internal and external deadlines.
    • Flexible, adaptable to change in accordance with the evolution of the organization.
    • High level of energy, enthusiasm and passion.
    • Committed to achieve a good level of operational autonomy.
    • Excellent communication and interpersonal skills.
    • Proficiency with computers, especially business solutions and bookkeeping software.
    • Strong planning and problem-solving skills.
    • Ability to analyze information and processes.
    • Detail oriented and have an eye for accuracy in all facets of their job.
    • Motivation to develop and maintain internal and external relationships.
    • Commitment to ethical behavior with a willingness to adhere to all company policies and current financial legislation Required Qualifications:
      • BS in Accounting, Economics, Banking, and Finance or relevant field
      • 5+ years of management in finance and/or operations
      • This in-office position is based in Brentwood, TN. Must be able to reliably commute to location or move to Greater Nashville area upon hire.

Keywords: Disability Solutions, Nashville , Senior Credit Manager, Executive , Nashville, Tennessee

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