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Director of Field Operations

Company: Granite 48 LLC
Location: Nashville
Posted on: January 27, 2023

Job Description:

Connect with a great career.
Granite is the leading provider of telecommunications solutions in the United Statesand Canada and we're still growing. Granite is one of the premier communications services providers to businesses across the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.8 Billion in revenue with more than -2,300 employees and is headquartered in Quincy, MA just off I-93 and directly next to the North Quincy T Station on the Red Line. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success. -- Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 14 consecutive years -- Our Quincy office has an onsite dining facility and a fully equipped state of the art gym that offers daily Cross Fit, Mixed Martial Arts, and Yoga classes available to employees at zero cost. -- Granite's philanthropy is unparalleled with over $200 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few. -- We have been consistently rated a "Fastest Growing Company" by Inc. Magazine. -- Granite was named to Forbes List of America's Best Employers 2022 -- Granite was recently named One of Forbes Best Employers for Diversity If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you. EOE/M/F/Vets/Disabled General Summary of Position: The primary role is to supervise and grow Granite's existing direct technician base, subcontractor contracts and KPI's, mobile technology transitions, and overall strategy for all field service resources. The Director of Technician Management responsibilities will be to optimize utilization, fleet management, schedule management, subcontractor contract management, and to gain efficiencies through technology and process changes. - Duties and Responsibilities: - Supervise, manage, and conduct ongoing training for Internal technicians - Identify geographical areas to grow Granite's internal technician workforce - Manage workload, overtime, and utilization of all resources - Develop specific KPI's and metrics for all subcontractors to measure quality and performance - Negotiate and implement cost control measures for all subtractors - Create new partnerships with telecom professional services firms to grow Granite's resource pool - Develop and implement fleet management program for all technician vehicles - Maintain inventory audits and tracking for all vehicles and tools - Assist with the transition of Granite Field Services to mobile platform for all technicians

Keywords: Granite 48 LLC, Nashville , Director of Field Operations, Executive , Nashville, Tennessee

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