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Associate Product Manager (Warranty and Service)

Company: Firestone Building Products
Location: Nashville
Posted on: November 26, 2022

Job Description:

Overview:

The Associate Product Manager Warranty and Service (based in Nashville, TN) is a member of the Holcim Building Envelope (formerly Firestone Building Products) Marketing Digital team. We are accelerating our Customer Relationship Management (CRM) Transformation and the Associate Product Manager will play a critical role in redefining Warranty and Service functions within our Customer 360.

This amazing and enthusiastic individual will be responsible for building use cases, managing iterative development, and overseeing change management to ensure success. To achieve this, this individual will have a strong technical understanding, excellent product management skills, and the motivation to achieve results in a fast-paced environment.

This role is a great fit for someone who has Salesforce Service Cloud experience, a mature Agile mindset, and understandings how customer data and insights enable decisions and personalization across the customer journey.

Responsibilities:
Translate business needs into well-written user stories and acceptance criteria
Consult business stakeholders to prioritize backlog and guide ongoing development
Manage vendor relationships
Recognize process areas of improvement and partner with stakeholders to implement recommendations
Establish KPIs to measure and optimize customer engagement
Align user stories across all regions so solution designs are globally scalable and flexible
Unlock the value in historical warranty and service data to create new offerings and capabilities for our end customers
Setup and administer HBE Digital & CRM JIRA and scrum boards so all development workstreams are well-run
Partner closely with IT on enterprise architecture, technical design, and support

#IND1

Qualifications:
BA/BS degree or equivalent work experience
3+ years experience in digital product management
3+ years experience delivering CRM solutions specifically Salesforce
Experience with B2B and building products industry a plus
Excellent communicator and creative thinker
Strong technical and effective problem-solving skills
Strong Analytical skills with an ability to use data in decision-making

Keywords: Firestone Building Products, Nashville , Associate Product Manager (Warranty and Service), Executive , Nashville, Tennessee

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