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Senior Product Manager, Healthcare Communications

Company: Change Healthcare
Location: Nashville
Posted on: September 26, 2022

Job Description:

Senior Product Manager, Healthcare CommunicationsChange Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities. Senior Product Manager, Healthcare CommunicationsOverview of PositionWe have an exciting opportunity for a motivated product manager to help grow our provider to patient omni-channel communication and statement products, increase consumer engagement, and improve financial outcomes. This leader will own a portion of our portfolio, set strategy, define a valuable, usable and feasible roadmap, and ensure execution is successful through early customer adoption.What will be my duties and responsibilities in this job?

  • Own a portion of our product portfolio from strategy through early customer adoption. Be the associated product expert.
  • Define goals, desired business outcomes, target customers/users, and success metrics.
  • Perform discovery using design thinking, to identify customer/user needs, validate hypotheses, iterate potential solutions, and support business cases.
  • Define roadmaps, value propositions, features and user stories. Act as product owner on SCRUM teams, groom backlogs, and ensure cross-team collaboration.
  • Manage key product development milestones and collaborate with colleagues on commercialization, go-to-market and launch.
  • Meet regularly with customers/users, and track market trends and competitors. Drive on-going validation and learning through quantitative and qualitative research.
  • Proactively identify, capture and prioritize new ideas for future roadmap consideration.
  • Lead and collaborate cross-functionally with UX researchers/designers, engineers, testers, implementers, other product managers, solution managers, program managers, marketers, and salespeople.
  • Coordinate activities of other product managers as team lead, where appropriate.
  • Communicate and evangelize clearly and convincingly up, down and across the organization.
  • Take the initiative, demonstrating passion, focus, resourcefulness, and good humor.
  • Set and deliver on goals, consistently meet deadlines, and provide appropriate status on work activities.
  • Use professional concepts and company objectives to resolve complex issues in creative and effective ways.What are the requirements needed for this position?
    • 8+ years as a successful software product manager, including 5+ years managing enterprise web and API products, and 5+ years managing products serving healthcare providers.
    • 5+ years working on SCRUM teams, writing and grooming features/epics and user stories.
    • Bachelors degree in business, engineering, computer science, design, or related field.What other skills/experience would be helpful to have?
      • Proficient in Microsoft Office. Experience using Aha!, Confluence, and Jira, a bonus.
      • Empathy, with demonstrated ability to elicit underlying customer needs and distinguish from requests or solutions.
      • Excellent time management and organizational skills, and ability to focus on what is most important.
      • Excellent collaboration, communication, and interpersonal skills. Ability to build strong working relationships with a diverse set of cross-functional stakeholders.
      • Strong analytical skills and demonstrated ability to learn complex concepts quickly.
      • Product passion, intellectual curiosity, confidence, and drive.
      • Self-starter with strong leadership skills.
      • Demonstrable experience with design thinking, iteration, and experimentation.
      • Experience with healthcare omni-channel communications (e.g., print/mail, email, SMS, IVR, campaigns, journeys) or revenue cycle management solutions.
      • Experience working with third party technology partners.What are the working conditions and physical requirements of this job?
        • General office demandsHow much should I expect to travel?
          • Occasional, less than 10%
          • Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for and Inclusion: At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at Feeling Inspired? Ready to #MakeAChange? Apply today! COVID Vaccination Requirements We remain committed to doing our part to ensure the health, safety, and well-being of our team members and our communities. As such, we require all employees to disclose COVID-19 vaccination status prior to beginning employment and, when j ob-related and consistent with business necessity , we may require periodic testing for certain roles. Some roles require full COVID-19 vaccination as an essential job function. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.Equal Opportunity/Affirmative Action Statement Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.Click here to view our pay transparency nondiscrimination policy.California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcares Privacy Notice to California Job Applicants Regarding the Collection of Personal Information ( . Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

Keywords: Change Healthcare, Nashville , Senior Product Manager, Healthcare Communications, Executive , Nashville, Tennessee

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