Hospitality Director

Company: Chick-fil-A Church Street - Nashville
Location: Nashville
Posted on: August 8, 2022

Job Description:

Job DescriptionRole SummaryWork within the leadership teams in pursuit of excellence within Front of House. Specifically this role is an ambassador, leader and critical component in ensuring that Church Street Chick-fil-A is successful in the following areas:

• Front of House Operations
• Leadership and People Development of Front of House Team
• Vision and Service Model compliance throughout all areas of oversight.General Responsibilities:
  • Develop a restaurant culture of growth and hospitality minded team members and leaders.
  • Responsible for maintaining and improving a remarkable guest experience in the restaurant.
  • Oversee and lead the store's customer recovery program.
  • Manage, develop, and oversee a team of 10+ team members and 3+ FOH leaders.
  • Assist in the hiring process of FOH team members and leaders.
  • Assist in scheduling of FOH team members.
  • Oversee the speed, customer service, and accuracy of the Front Counter team.
  • Continuously reinvent processes and procedures with the aim of increasing efficiency, reducing waste, controlling food and paper costs, and improving the guest experience.
  • Utilizes contests to drive incremental sales and build team morale.
  • Hold team members accountable to policy standards - timeliness, grooming, cell phones, uniforms, ect.
  • Regularly provide feedback on new hires and to the team - informal and formal.
  • Hold bi-weekly 1-on-1 meetings with your leadership team.
  • Schedule and lead bi-weekly leadership team meetings.
  • Lead team by problem solving, casting vision, working toward common goals, and celebrating wins.
  • Oversee and manage the training program for new hires on hospitality, food preparation, and overall Chick-fil-A standards.
  • Help define, implement and reach overall restaurant goals.
  • Focus on systematically and effectively communicating all FOH related goals and success factors to Team Members.
  • Maintain a calm demeanor during periods of high volume and sets the example for all team members and leadership.
  • Provide leadership support to the AM/PM manager on duty while including them in decisions that impact the business and customer experience.Skills:
    • Strategic thinker, Goal-oriented, Tech-savvy
    • Great communicator both in handling difficult situations and a diverse team.
    • Mature, dependable and results-oriented
    • Ability to work in a team environment
    • Very detailed oriented & keenly observant
    • Professional marketing or communications experience
    • Maintains a number of business and professional community contacts
    • Self-starter, creative and flexible
    • Good business sense, achiever
    • Strong project/time management skills
    • Proven history of consistently performing at a high level
    • Passionate about building relationships with clients
    • Servant spirit with strong sense of stewardshipSpecific Experience:
      • Required: High School Diploma or equivalent
      • Required: Strong analytical and problem solving skillsPreferred qualifications:
        • Bachelor's degree or above, preferably in a business or hospitality
        • Experience as a leader food service operations
        • Years of Experience: 2
        • This person must be skilled in time management.
        • This person must be self-directed and highly organized.

Keywords: Chick-fil-A Church Street - Nashville, Nashville , Hospitality Director, Executive , Nashville, Tennessee