Client Account Manager
Company: CPI Card Group
Location: Nashville
Posted on: June 25, 2022
Job Description:
Overview:JOIN OUR TEAM! HERE ARE A FEW OF THE REASONS YOU WILL
LOVE IT HERE
Generous Time Off
- 2 weeks of paid vacation (accrued per pay period)
- 6 scheduled paid holidays
- 3 floating paid holidays (pro-rated based on hire date)
- 40 hours of paid personal time (pro-rated based on hire
date)
- Additional time off benefits paid and/or unpaid may be
available under applicable state regulations
100% Company paid coverage for
- Short- and Long-Term Disability Insurance
- Life Insurance
- Health Advocacy
- Employee Assistance Program
Health Care Coverage
- Coverage for medical, dental and vision starts the 1st of the
month after 30 days
- Generous Company contribution to Health Savings Account for
enrollees in HSA qualified medical plan
Annual Merit Review Process401K with a competitive company match
percentageTuition Reimbursement ProgramEmployee Referral
Program
The Client Services Specialist is responsible creating cards from
the beginning stage to the finished product while interacting with
multiple internal departments, communicating with internal and
external customers daily, and ensuring the cards contain the
graphics, art, and details as specified by the client. The client
services specialist is a self-starter, proactive thinker, and a
go-getter.
Responsibilities:Duties and Responsibilities:
- Analyze conversion data, provide solutions for implementing
program data efficiently and accurately.
- Create implementation timelines for client and company
use.
- Distribute timeline to internal customers and external clients
for approval and use throughout conversion.
- Coordinate company resources required for conversion.
- Facilitate effective information exchange between client and
internal customers.
- Conduct thorough needs analysis for assigned conversions or
projects and seek support from customers based on needs.
- Serve as project manager for efficiency improvements for Client
Services as directed by Client Services Manager.
- Communicate conversion / project status to department head via
written and verbal reports.
- Act as an empowered liaison between CPI Card Group external
clients and CPI Card Group internal customers providing exceptional
service to all clients.Qualifications:The ideal candidate will
possess:
- Strong analytical problem solving skills, identifying and
resolving unique problems.
- Relatable to multiple individual processes to the overall
project.
- Attention to detail in the individual processes is important to
overall project.
- Excellent English written and oral communication skills as well
as strong interpersonal skills.
- Computer literacy, including MS Excel, Word, and Outlook.
- Outstanding administrative proficiency and customer service
skills.
- Ability to handle pressure of multiple deadlines while
maintaining composure and professionalism.Requirements:
- High school diploma or GED, Bachelor's preferred, previous
commercial / retail banking experience is preferred. Related
experience may be a substitute for education.
- Proficient communication skills including reading, writing, and
speaking in English.Company Overview:CPI Card Group - is a payment
technology company and leading provider of credit, debit and
prepaid solutions delivered physically, digitally and on-demand.
CPI helps our customers foster connections and build their brands
through innovative and reliable solutions, including financial
payment cards, personalization and fulfillment, and
Software-as-a-Service (SaaS) instant issuance. CPI has more than 20
years of experience in the payments market and is a trusted partner
to financial institutions and payments services providers. Serving
customers from locations throughout the United States, CPI has a
large network of high security facilities, each of which is
certified by one or more of the payment brands: Visa, Mastercard -,
American Express and Discover -. Learn more at
www.cpicardgroup.com.
The health and safety of our employees continues to be a top
priority at CPI Card Group as we face the challenges associated
with the COVID-19 pandemic. Across our production and fulfillment
facilities we have implemented procedures such as enhanced
cleaning, daily temperature checks, social distancing measures, and
required face masks for all individuals onsite in our facilities.
We also continue to monitor federal, state and local health and
safety guidelines and requirements to adjust our procedures as
necessary. These are just a few examples of our commitment to the
safety and health of our workplaces.
BenefitsCompetitive pay rates and an inclusive, empowering and
rewarding culture.Solid benefits package including Medical, Dental,
Vision, Long Term Disability, Short Term Disability, Life
Insurance, Accident Insurance, Critical Illness Insurance, FSA,
HSA, Vacation, Personal Time Off and Holiday Pay, Tuition
Reimbursement and 401K with a competitive company match
percentage.
CPI is an EEO Employer. A complete background including drug screen
is contingent upon hire.
#HP
Keywords: CPI Card Group, Nashville , Client Account Manager, Executive , Nashville, Tennessee
Didn't find what you're looking for? Search again!
Loading more jobs...