General Manager
Company: Extended Stay America
Location: Nashville
Posted on: June 25, 2022
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Job Description:
POSITION PURPOSE AND SUMMARYOversees, directs and manages
property operations of a single property to assure optimum
performance and continual improvement in the Key Performance
Indicators (GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right,
Stop the Leaks and Safewatch). Coordinates, directs and manages the
staff and everyday hotel operations to achieve profitability, guest
satisfaction and efficiency while maintaining standards set by the
company assuring 100% guest satisfaction.Watch A Day in the Life
video for General Manager
https://vimeo.com/showcase/5180017/video/265597879MAJOR / KEY JOB
DUTIESEnsure associates at the property are driving the Company
initiatives (GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right and
Stop the Leaks)Demonstrates and promotes a 100% commitment to
providing the best possible experience for our guests and
employeesResponsible for maximizing revenues and flow through to
GOP to meet or exceed budgeted EBITDAManage labor standards and
property level expenses to achieve maximum flow-through to the
bottom line profitMonitors collection of in-house guest balances
and direct bill receivables, commission payments by vendors, and
issuance of refund checksParticipates and monitors monthly
inventory of supplies and equipment. Ensures purchases made are
within budget and by approved vendorsWorks with the District
Manager and Regional Director of Field Sales to manage all sales
activities of the property and meet revenue objectives. Activities
include setting goals, completing competitive surveys, taking
reservations and compiling reportsIdentifies and seeks out
potential business in local market. Maintains relationships with
local companies and key people to increase the company's visibility
within the local marketPromotes 100% guest satisfaction throughout
property. Instills the 100% guest satisfaction objective to AGM and
hourly associatesEnsures that all guest related issues are resolved
in a manner consistent with the company's goals and
objectivesRecruits qualified applicants. Trains employees in
accordance with company standardsCommunicates all policies and
procedures to entire staff. Conducts regular meetings to provide
various information including company communications, policy
reviews, local property activities, goals, etcInspects and
documents repairs and cleanliness of property with AGM to ensure
optimum upkeep and repair, room cleanliness and overall property
appearanceWork to build solid client relationships in the District
and with Managers and staff at each assigned hotelUpholds and
Enforces ESH standards and policy compliance at the hotel
level.OTHER DUTIESAdheres to federal, state and local laws
employment related laws and regulationsPerforms duties in all
aspects of hotel operations whenever neededDirectly manages an
Assistant General Manager who supervises a total of 8 to 10
employees on the Property. Is responsible for the overall
direction, coordination, and evaluation of this unitActively
reviews and monitors the Social Media websites to ensure timely and
appropriate responses to postings.BENEFITS
Keywords: Extended Stay America, Nashville , General Manager, Executive , Nashville, Tennessee
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