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General Manager

Company: Extended Stay America
Location: Nashville
Posted on: June 25, 2022

Job Description:

POSITION PURPOSE AND SUMMARYOversees, directs and manages property operations of a single property to assure optimum performance and continual improvement in the Key Performance Indicators (GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right, Stop the Leaks and Safewatch). Coordinates, directs and manages the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction.Watch A Day in the Life video for General Manager / KEY JOB DUTIESEnsure associates at the property are driving the Company initiatives (GREAT, REACH, DANCE, DRIVE, FRESH, Making it Right and Stop the Leaks)Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employeesResponsible for maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDAManage labor standards and property level expenses to achieve maximum flow-through to the bottom line profitMonitors collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checksParticipates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendorsWorks with the District Manager and Regional Director of Field Sales to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations and compiling reportsIdentifies and seeks out potential business in local market. Maintains relationships with local companies and key people to increase the company's visibility within the local marketPromotes 100% guest satisfaction throughout property. Instills the 100% guest satisfaction objective to AGM and hourly associatesEnsures that all guest related issues are resolved in a manner consistent with the company's goals and objectivesRecruits qualified applicants. Trains employees in accordance with company standardsCommunicates all policies and procedures to entire staff. Conducts regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etcInspects and documents repairs and cleanliness of property with AGM to ensure optimum upkeep and repair, room cleanliness and overall property appearanceWork to build solid client relationships in the District and with Managers and staff at each assigned hotelUpholds and Enforces ESH standards and policy compliance at the hotel level.OTHER DUTIESAdheres to federal, state and local laws employment related laws and regulationsPerforms duties in all aspects of hotel operations whenever neededDirectly manages an Assistant General Manager who supervises a total of 8 to 10 employees on the Property. Is responsible for the overall direction, coordination, and evaluation of this unitActively reviews and monitors the Social Media websites to ensure timely and appropriate responses to postings.BENEFITS

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Health Care and Dependent Care Flexible Spending Accounts
  • Employer Paid Basic Life and AD&D Insurance
  • Employer Paid Long Term Disability
  • Optional Employee Paid - Voluntary Benefits
  • Short-Term Disability
  • Buy-Up Long-Term Disability
  • Supplemental Life Insurance
  • Dependent Life Insurance
  • 401(k) Savings Plan
  • Paid Time Off
  • Employee Assistance Program (EAP)COMPENSATIONFor Colorado Applicants Only: To view pay range information for the position; please click on the following link:

Keywords: Extended Stay America, Nashville , General Manager, Executive , Nashville, Tennessee

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