Banquet Manager

Company: The Westin Nashville
Location: Nashville
Posted on: May 16, 2022

Job Description:

The Banquet Manager is responsible for assuring the success of all banquet events, while maintaining a profitable operation and high-quality products and service levels. In this role, you will share ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. You will utilize your previous restaurant management experience as you hire, train, and supervise all team members as well as create schedules and monitor payroll. Versatility and the ability to multi-task effectively will be helpful as you oversee the outlets and work to maximize revenue and profit while still ensuring optimal guest service and satisfaction. ESSENTIAL FUNCTIONS:Oversee all aspects of the daily operation of the hotel's banquet operation.Supervise all banquet employees.Respond to guest complaints in a timely manner.Work with other F&B managers and keep them informed of F&B issues as they arise.Prepare and submit required reports in a timely manner.Monitor quality of service in banquet operations.Ensure compliance with all local liquor laws, and health and sanitation regulations.Ensure compliance with SOP's in all outlets.Ensure compliance with requisition procedures.Understand and be able to prepare payroll and tip distribution.Coordinate all banquet related food and beverage requirements with the appropriate departments.Keep kitchen informed of accurate counts for plating.Review menu/service with catering managers and banquet chef.Maintain up to date details on banquet functions and communicate to supervisors.Conduct ongoing training of captains/hourly employees to maintain standards of service.Make personal contact with guests and assist them with any requests.Supervise proper tabulation of all banquet checks and ensure that all checks are presented to guests for signature.Requisition liquor, etc. for banquet bars.Ensure safety, sanitation, and cleanliness of service areas.Oversee banquet set-up assignments.Ensure inspection of all banquet areas for cleanliness and maintenance on a regular basis.Conduct menu classes and line-ups for all functions.Supervise the work of captains and observe the performance of hourly employees.Control and maintain all service equipment. Write service requests as necessary.Attending department head, conference review, food and beverage and pre-con meetings as required.Responsible for timely performance evaluations of employees.Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Follow company and department policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; wear nametag; maintain confidentiality of proprietary information; protect company assets. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).Stand, sit, or walk for an extended period of time.Have access to reliable transportation and follow attendance policy PI177829552

Keywords: The Westin Nashville, Nashville , Banquet Manager, Executive , Nashville, Tennessee