Regional Director Of Operations
Company: Heartland Veterinary Partners
Posted on: May 16, 2022
The Regional Director Operations (RDO) leads all operations
activities associated with assigned practice performance including
P&L management, continuous productivity and process
improvement, and overall team engagement. The RDO is the key
conduit and critical link between individual practices and overall
Heartland operations. The primary focus of the RDO is to improve
the lives of veterinarians, ensuring that everything impacting the
assigned practices, helps to achieve this goal. This candidate
would preferably be located in the Tennessee area.
Heartland Servant Leader Competencies
At Heartland, all of our team members embody the spirit of Servant
- Authentic Listening - Continually listening with an open mind and
heart to what is said and unsaid.
- Building Community -Bringing team members together and mobilizing
them around our collective purpose and commitment to our
- Commitment to the Growth of the People - Dedicated to the
personal and professional growth and development of our team
- Conceptualization -Forward thinking and approaching work and
challenges with an end-to-end view.
- Empathy - Demonstrating empathy and understanding with others,
approaching everything assuming positive intentions.
- Foresight - Taking the past, the present, and the future
- Healing - Focusing on the emotional and physical health of our
team members. Offering support and solutions to ensure our team
members have balance.
- Persuasion - Building group consensus and buy-in.
- Self-Awareness - Conscious knowledge of personal character,
emotions, intentions, and leadership impact.
- Stewardship - Concern for our team members, customers,
communities, and the organization as a whole and making good use of
all that is available to provide appropriate support.
Essential Position Responsibilities
Collaborates with the VP of Operations, and other key staff to
identify and drive improved processes for partner practices,
reviews and manage costs, and implements efficiencies within a
rapidly growing multi-location veterinary organization.
Builds and develops strong relationships with our partner
veterinarian practices, doctors, practice managers, technicians,
and administrative team members; continually strives to preserve
the practice's local identity, culture, relationships, and legacy
while providing operational support to ensure successful
Effectively manages the P&L of the assigned practices; creates
strategies and plans to achieve financial targets; motivates and
engages practice teams in the execution activities.
Works with the operations leadership team to develop, enhance, and
execute on growth and ongoing strategic initiatives and planning
for all assigned practices.
Supports organic growth, and plays a strong role in the successful
integration of newly acquired practices.
Manages practice manager including evaluating performance, creating
development plans, and coaching the team towards optimal
Ensures ongoing practice team productivity, collaboration, and
engagement; provides coaching, tools, and advice to practice
managers to help drive strong team relationships and practice
Works to continually improve the lives of Veterinarians when
partnering with practice team members, establishing strategies, and
Acts as a key company communicator, creating and distributing broad
operational or company messages; continually leading and supporting
Requirements / Qualifications
3+ years in multi-site operations role
Bachelor's degree required or advanced degree
Experience in the veterinary industry, human medical/dental
industry, or other physician focused multi-site industry
Experience managing teams to successful performance
Previous P&L responsibility & budget management experience
Willingness to travel up to 75% of the time
- Physical wellness : Health, dental, vision, and voluntary life
and disability programs
- Mental wellness : Paid time off, flexible work schedules, and
- Financial wellness : Bonus incentives, retirement accounts,
retail discounts, and access to financial planning tools
- Professional wellness : Learning and career development
Keywords: Heartland Veterinary Partners, Nashville , Regional Director Of Operations, Executive , Nashville, Tennessee
Didn't find what you're looking for? Search again!