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Reinsurer Relationship Manager- US Collections

Company: Gallagher
Location: Nashville
Posted on: May 16, 2022

Job Description:

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures. Position Summary: The Reinsurer Relationship Manager- US Collections is responsible for the day-to-day account management of largest and most complex client accounts. Essential Duties and Responsibilities: Manage relationships with key reinsurers, acting as a focal point for queries and escalated matters from internal clients, Client Service Advocates, Reinsurer Accountants and Reinsurers. Provide timely turnaround of cash to meet Service Level Agreements with clients, contractual collection provisions and US regulatory requirements tied to schedule F, and reduce E&O exposure and enhance customer service. Responsible for collecting open balances of domestic markets who support clients through building and maintaining excellent relationships with reinsurers, and internal constituents.

  • Manage collection of open balances, cash calls, aged balances, statement of offset funds, and meet contractual and statutory requirements for Willis Re Inc. US live business.
  • Maintain ongoing, sustainable and dynamic relationships with reinsurers to facilitate prompt resolution of issues and queries.
  • Coordinate and brief senior management and Client Service Advocates (CSAs) on issues impacting service.
  • Maintain strong working relationships with US team leadership and Reinsurer Accountants.
  • Meet with CSAs weekly and senior management monthly to discuss aged balances and steps taken to ensure prompt collection.
  • As applicable, identify opportunities for process improvements and assist with implementation.
    • Contact with reinsurers (of live clients) to help resolve queries and facilitate transfer of funds to meet contractual and statutory requirements. Required:
      • Bachelor's degree
      • 2 to 4 years of client coordination and/or management experience, preferred, but recent grad with intern experience acceptable
      • Working knowledge of Microsoft Windows applications and MS Office Work Traits:
        • Excellent verbal and written communication skills Excellent verbal and written communication skills
        • Able to quickly determine critical issues
        • Excellent Negotiation and influence skill U.S. Eligibility Requirements:
          • Interested candidates must submit an application and resume/CV online to be considered
          • Are you 18 years of age or older or can you demonstrate legal capacity to enter a contract?
          • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
          • Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
          • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more. Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business. #LI-CM1 Additional Information

Keywords: Gallagher, Nashville , Reinsurer Relationship Manager- US Collections, Executive , Nashville, Tennessee

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