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Vice President, Operations

Company: Quovant: Legal Spend Management & Data Analytics.
Location: Nashville
Posted on: February 25, 2021

Job Description:

Quovant stands for something not often found in the Enterprise Legal Management (ELM) space: the human touch. For more than 25 years, Quovant has helped its clients achieve the smartest legal spend possible through actionable insights and analytics powered by software and delivered by people. Some of the world's most recognized brands, including 11% of the Fortune 100, and seven of the top ten health systems trust Quovant. Our Nashville-based team of legal professionals, data analysts, business intelligence, and software experts work closely with our clients to establish best practice billing guidelines, ensure billing compliance and uncover actionable insights and analytics that lead to better business decisions, operational efficiencies, and cost savings. In 2020 and 2019, Quovant received the "Top Workplaces" award from the Tennessean. Description Quovant is looking to hire an exceptional, results-oriented, collaborative senior leader with a strong background and proven track record in operations and production, working with clients and other functional areas to support growth and deliver tangible results. This position reports directly to Quovant's President. Responsibilities The Vice President, Operations will be responsible for onboarding and ramping of new clients and law firms, data entry and operations, invoice compliance and review production, and on-going law firm support. Duties include:

  • Oversight of day-to-day production of law firm invoices.
  • Drive scalable and profitable operations through a thorough understanding and optimization of workflows.
  • Proactively produce detailed constructs and resulting analyses to understand performance to recommend enhancements for margin improvement and scalability.
  • Providing timely, responsive, and excellent service and issue resolution, supporting long-term client relationships while working in a team environment.
  • Managing and mentoring direct reports and a team of 40 associates.
  • Maintaining a strong understanding of Quovant's service offerings, including knowledge of the legal profession and competitive landscape.
  • Regularly communicating with clients and Quovant team members to understand current and on-going goals and needs to ensure they are met completely and timely.
  • Support the identification and execution of critical initiatives to further Quovant's growth.
  • Supporting ad hoc or special projects, as may be requested from time to time.
  • Ensuring that clients are satisfied with Quovant's services at all times.
  • Traveling, as may be required to support the foregoing duties.
  • Duties and responsibilities subject to change. Qualifications Knowledge of the legal profession is preferred but not required. All candidates with experience in operations and production are encouraged to apply. Strong communications skills required. Other qualifications include:
    • 5 to 10 years of leadership experience in an operations environment.
    • Bachelor's Degree required.
    • Positive, self-starter with strong time management, organization, and excellent communication skills; a good sense of curiosity, and a creative problem-solver.
    • Eagerness to participate in and foster cooperative and supportive relationships with and among clients, partners, peers, colleagues, and other constituencies.
    • Detail-oriented.
    • Results and goal-oriented.
    • Proficient skills in Microsoft Office, including Word, PowerPoint, and Excel.
    • Proficient with various CRM offerings.
    • Matching 401k.
    • Employer-sponsored health, dental and vision benefits.
    • Vacation, holiday, and sick leave benefits.
    • High energy team and flexible work environment.
    • We encourage and celebrate diversity, equity, and inclusion in the workplace. Quovant is an equal opportunity employer. 877.534.2455 (Toll free USA only)
      844.733.0373 (Law Firm Support)
      844.227.7085 (LegalBill Support)

Keywords: Quovant: Legal Spend Management & Data Analytics., Nashville , Vice President, Operations, Executive , Nashville, Tennessee

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