General Manager
Company: ADESA
Location: Nashville
Posted on: January 13, 2021
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Job Description:
Job Summary:Reporting to the Regional Vice President, the
General Manager is responsible for achieving the goals determined
by the Corporation for the auction. Identify, hire, train, and
mentor the management of today and the future for the auction.
Perform all duties assigned by the Regional Vice President. Must
know, practice and ensure that company policies and procedures and
state and federal laws are followed at all times. Ensure that no
company or customer information is inappropriately divulged to
unauthorized parties.Responsibilities and Duties:* Ensure proper
follow-through on all directives, bulletins and schedules from the
Corporate Office and Regional Vice President. Maintain a good flow
of communication with Corporate Office, Regional Vice President and
other auctions within the Corporation.* Provide prompt and
courteous service: both on the phone and in person.* Demonstrate
friendliness and proper phone etiquette with every customer.*
Maintain a professional appearance consistent with the Handbook.*
Make sure customers receive prompt, efficient and courteous
attention for all contacts and transactions.* Be familiar with
procedures for handling all aspects of customer complaints and
disputes and resolve any customer complaints in a friendly,
courteous manner. Advise the Regional Vice President of all serious
complaints or incidents.* Initiate phone contact with customers to
determine future needs. Respond to and follow through on all
customer instructions. Advise customers of schedule changes
required. Receive incoming phone calls, faxes and email
communication from customers regarding questions and needs.*
Perform recruiting and hiring procedures for the auction per
policy.* Promote, develop and train all employees within the
auction by company standards and guidelines. Monitor training
conducted and ensure such training is according to company policy
and procedures.* Make sure auction is properly staffed at all
times. Control regular and overtime payroll. Analyze daily planned
schedules and advise Regional Vice President and auction management
of schedule changes and problems immediately.* Prepare and conduct
performance appraisals for direct report employees and ensure that
all other qualifying employees receive reviews.* Maintain positive
employee relations and morale whenever possible. Practice sound
leadership and human relations principles to promote teamwork at
all times. Set a good personal example of attitude and performance.
Resolve employee relations problems, complaints, suggestions, etc.
Follow-through and communicate employee relations problems to the
Regional Vice President. Evaluate and take positive, consistent,
disciplinary action on infractions of company policies and
procedures as defined in the employee disciplinary policy. Conduct
written warnings, suspensions and terminations of employees with
the Human Resource Manager as necessary.* Conduct employee meetings
at least once a month or as necessary to communicate Company and
Department issues and build teamwork among the employees. Maintain
a good flow of communication with Regional Vice President and other
pertinent auction personnel.* Monitor and control all auction
related conditions, vehicles, property and equipment within
corporate standards for cleanliness, proper maintenance and safety.
Conduct daily inspections to determine if appearance meets these
standards.* Advise Facilities all breakdowns and maintenance
immediately. Ensure good routine preventive maintenance.* Make sure
all Department area conditions do not threaten employee or customer
safety. Respond to and follow proper procedures on employee and
customer accidents, injuries, and loss or damage to any property.
Report all incidents immediately. Ensure functional specifications
are sound, efficient and support ADESA goals. Practice and instruct
all employees in proper loss prevention and reaction procedures.
Report all incidents properly and immediately.* Attend a Profit and
Loss Statement review each accounting period with the Regional Vice
President. Ensure accurate and timely reconciliation of auction
accounting with weekly and monthly corporate reports. Initiate and
follow up on discrepancies. Monitor accounts receivable and report
variances to Regional Vice President, Controller and Central
Office.* Direct proper record keeping and follow-through on all
sales promotions, advertising and telesales. Recommend new customer
services and procedures to the Marketing Manager and other sales
staff.* Monitor all auction Accounts and work with other Managers
to ensure maximum increase of potential sales. Monitor and ensure
compliance with sale plan layouts, corporate requirements with all
contractual customer, contractors, and supplier agreements and
other directives. Advise and assist with corrective procedures, if
needed. Initiate and complete accurate vehicle transfers as
instructed. Ensure the use of marketing tools on selected customer
accounts as instructed.* Monitor all local competition and
recommend competitive strategies to the Regional Vice President,
other auctions and the local auction's sales staff.* Account for
and identify all keys, codes or other safety or security
information.* Make sure company driving safety standards are met
and substance abuse prevention and control procedures are followed
for all auction activity.Educational Requirements and
Qualifications:Bachelor's Degree with auction and automotive
experience or High School Diploma/GED and at least five (5) years
auction experience and five (5) years automotive or similar work
experience required. Must be qualified to operate a motor vehicle
and possess a valid driver's license.#CB
Keywords: ADESA, Nashville , General Manager, Executive , Nashville, Tennessee
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