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Director of National Accounts, Service

Company: STERIS plc
Location: Nashville
Posted on: October 20, 2020

Job Description:

As the Director of National Accounts- Service, you will be tasked with developing, implementing, and leading the national account service strategy initiatives, programs and offerings for assigned accounts and integrated support businesses serving the acute, ambulatory, and alternate healthcare markets in the NE and SE. You will have leadership responsibility for growing the healthcare service and IMS revenue base in North America through successful contract management, developing strategic alliances, and expanding contractual relationships at assigned national accounts. What You Will Do: Serve as a strategic partner with assigned Key Service Accounts and other supporting organizations to provide and solidify STERIS market leading positions and drive future growth Responsible for developing long term relationships, maintaining a favorable image of STERIS and revenue growth of Healthcare service and IMS at all assigned Key Service Accounts. Lead the identification, development and implementation of the strategies and tactics necessary for successful STERIS expansion within key service accounts and solve short term and long-term Customer needs. Manage all aspects of the Key Service Account agreements from inception, execution and renewal of the Master Service Agreement. Develop and implement pricing strategy with goal to drive margin profitability goals by engaging field teams as appropriate and focus on immediate and future uncovered Customer needs or issues. Lead and implement initiatives to leverage marketing and education opportunities within assigned accounts to improve the STERIS brand and over-all Customer Experience. Lead and coordinate activity focused on serving and expanding relationships with the local key service accounts and create strong communication plan on activity and strategy for field service team Engage with executives at Corporate headquarters to establish and support corporate objectives by negotiate implementing effective contract negotiations and drive revenue based on compliance-oriented and supporting enterprise agreements. Develop and manage strategy for pricing strategy models by working with field and operational service teams to analyze and adjust pricing for based on competitive landscapes Ensure the success of existing and new services and products through a continued focus on a total solutions approach, and act as a field service support mechanism. Provide reporting and other statistical analysis to Corporate Senior Management to assist with determining the success and profitability for all contracted accounts. Conduct quarterly business reviews with wide range of executives within the assigned accounts to promote and create market strategies with identified expectations. Provide regular and effective communication to STERIS Field Service, Sales Groups, IDN/national Accounts, IMS, Senior Executives and all relevant functional areas highlighting assigned accounts Plan and present enterprise business reviews that are regularly scheduled with standardized expectations Monitor and enforce the compliance expectations of corporate accounts Customers that have committed to in agreements. What You Need to be Successful: Bachelors Degree required; MBA/MHA preferred Minimum 5 years of documented successful healthcare service, capital and or device product sales experience plus a combination of 10 years of Sales management and/or strategic account / national account experience in healthcare market High level of business and financial acumen based on strategies to drive business unit revenue and goals Possess extensive knowledge of STERIS products and services Demonstrated sales management and negotiation experience in service, medical device, and/or capital equipment selling to integrated health systems and/or large Biomedical service organizations Demonstrated ability to lead and/or influence a cross functional team and operate successfully in a highly complex medical device environment. Ability to travel upwards of 50% Demonstrated successful work experience and leadership track record, and/or possesses a clear aptitude to negotiate, persuade, sell and lead.

Keywords: STERIS plc, Nashville , Director of National Accounts, Service, Executive , Nashville, Tennessee

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