SoundWaves Waterpark General Manager - Gaylord Opryland Resort & Convention Center - (20034734)
Company: Marriott International, Inc.
Posted on: May 24, 2020
Here's To Your Journey with Gaylord Gaylord Hotels is a
multi-location hospitality brand guided by a single focus:
extraordinary meetings and conventions. From guest rooms and
meeting space, to entertainment and dining all in a self-contained
environment, Gaylord Hotels makes meeting planning easy and
provides attendees great networking opportunities. As a Gaylord
Hotels STAR, you''ll bring your warm smile, genuine excitement and
a consider it done spirit to work. In return, youll experience the
rewards of growing your career among a team of professionals with a
passion for excellence. Ready for a change? Take the initiative.
Enjoy the Rewards. The Gaylord Opryland Resort & Convention Center,
located at 2800 Opryland Drive, Nashville, Tennessee, 37214 is
currently hiring a SoundWaves Waterpark General Manager.
Responsibilities include: Responsible for the overall operation of
Soundwaves an indoor/outdoor waterpark, to include Guest
Experience, Food & Beverage operations, Entertainment, Swimming,
Water Safety and Sales. Position monitors the development,
implementation and execution of Soundwaves business strategies.
This includes the attraction service strategy, brand initiatives,
operational budget and sales strategies. The position verifies the
food and beverage and culinary operations meets the attractions
target customer needs, and ensures STAR satisfaction. Grows
revenues and maximizes the financial performance of the attraction.
Develops and implements the attraction and brand wide strategies
that deliver products and services to meet or exceed the needs and
expectations of the target customer, STARS and provides a return on
investment. CANDIDATE PROFILE Education and Experience High school
diploma or GED; 6 years experience in food and beverage, culinary,
event management, or related professional area. OR 2-year degree
from an accredited university in Food Service Management, Hotel and
Restaurant Management, Hospitality, Business Administration, or
related major; 4 years experience in food and beverage, culinary,
event management, or related professional area. CORE WORK
ACTIVITIES Managing Day-to-Day Operations Develops a food and
beverage operating and entertainment strategy that is aligned with
the attractions business strategy and leads its execution. Monitors
the daily food and beverage, entertainment and boat operation and
ensures compliance with all policies, standards and procedures.
Verifies staffing levels compliment positive guest service, meet
operational needs and financial objectives. Develops and monitors
an effective financial accountability strategy for equipment and
supplies. Supervises an effective risk assessment program.
Developing and Maintaining Food and Beverage/Culinary Goals Sets
expectations and holds food and beverage, entertainment and
leadership team(s) accountable for demonstrating desired service
behaviors. Reviews financial reports and statements to determine
how food and beverage is performing against budget. Makes
recommendations for funding of food and beverage equipment,
entertainment and renovations in accordance with brand business
strategy. Works with food and beverage and leadership team to
determine areas of concern and develops strategies to improve the
departments financial performance. Establishes challenging,
realistic and obtainable goals to guide operation and performance.
Developing and Maintaining Budgets Develops and manages food and
beverage and entertainment budget. Monitors the departments actual
and projected sales to ensure revenue goals are met or exceeded and
opportunities are identified and addressed. Verifies cash control
and liquor control policies are in place in food & beverage areas
and followed by all related employees. Focuses on maintaining
profit margins without compromising guest or employee satisfaction.
Leading Food and Beverage/Culinary Team Utilizes interpersonal and
communication skills to lead, influence, and encourage others;
advocates sound financial/business decision making; demonstrates
honesty/integrity; leads by example. Encourages and builds mutual
trust, respect, and cooperation among team members. Achieves or
exceeds goals including performance goals, budget goals, team
goals, etc. Serves as a role model to demonstrate appropriate
behaviors. Develops means to improve profit, including estimating
cost and benefit, exploring new business opportunities, etc.
Identifies opportunities to increase profits and create value by
challenging existing processes, encourages innovation and drives
necessary change. Verifies that regular, on-going communication
occurs in all areas of food and beverage (e.g., pre-meal briefings,
staff meetings, culinary team), and entertainment. Establishes and
maintains open, collaborative relationships with direct reports.
Ensures direct reports do the same for their teams. Identifies the
developmental needs of others and coaches, mentors, or otherwise
helps others to improve their knowledge or skills. Stays aware of
market trends and introduces new food and beverage products and
entertainment to meet or exceed customer expectations, generate
increased revenue and ensure a competitive position in the market.
Ensuring Exceptional Customer Service Provides services that are
above and beyond for customer satisfaction and retention. Improves
service by communicating and assisting individuals to understand
guest needs, providing guidance, feedback, and individual coaching
when needed. Reviews findings from comment cards and guest
satisfaction results with food and beverage team and ensures
appropriate corrective action is taken. Reviews comment cards,
guest satisfaction results and other data to identify areas of
improvement. Empowers employees to provide excellent guest service.
Estimates cost and benefit ratio, maintaining balance between
profit and service satisfaction. Shares plans to take corrective
action based on comment cards and guest satisfaction results with
property leadership. Managing and Conducting Human Resource
Activities Provides guidance and direction to subordinates,
including setting performance standards and monitoring performance.
Coaches and supports food & beverage, entertainment and Sales
leadership team to effectively manage wages, food & beverage cost
and controllable expenses (e.g., restaurant supplies, uniforms,
etc.). Hires food & beverage leadership team members who
demonstrate strong functional expertise, creativity and
entrepreneurial leadership to meet the business needs of the
operation. Sets goals and expectations for direct reports using the
performance review process and holds staff accountable for
successful performance. Clearly communicates expectations and
objectives to subordinates; subordinates are also open to raise
questions and/or concerns. Additional Responsibilities Informs
and/or update the executives, the peers and the subordinates on
relevant information in a timely manner. Provides information to
supervisors, co-workers, and subordinates by telephone, in written
form, e-mail, or in person. Analyzes information and evaluating
results to choose the best solution and solve problems. To apply
now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? Additional
Location - Brentwood, Tennessee; Goodlettsville, Tennessee;
Hendersonville, Tennessee; Murfreesboro; Tennessee; Smyrna,
Tennessee; Franklin, Tennessee; Columbia, Tennessee Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., Nashville , SoundWaves Waterpark General Manager - Gaylord Opryland Resort & Convention Center - (20034734), Executive , Nashville, Tennessee
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