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Customer Success Manager

Company: RJR Partners
Location: Nashville
Posted on: March 28, 2020

Job Description:

RJR Partners is working with our client, a rapidly growing Martech start-up to help them build out their Customer Success team for their rapidly growing customer base and evolving team. The Customer Success Manager will serve as the primary relationship owner of new and existing customers at all levels of our client organizations. This role will work in an office based in Nashville.-- -- Who would be successful in this position? -- As the primary client-facing representative, the Customer Success Manager position places a strong emphasis on professionalism, organizational skills, communication skills, taking initiative and the ability to work autonomously. Must be able to multi-task and consistently meet commitments. -- What are the responsibilities of the Customer Success Manager? -- The Customer Success Manager will have the following responsibilities. As with any high-growth technology company, new responsibilities will be added, and this list should not be viewed as comprehensive. -- Partnering with Sales and Implementation teams for successful customer initiation Farming designated customer portfolio for expansion and upsell opportunities Maintaining accurate customer metrics and reporting Act consultatively with regards to products and services Consistent articulation of the company's value proposition Create regular opportunities for customer engagement Ensure highest level of customer satisfaction Navigate internally to meet both customer and company goals Develop strong customer and internal relationships Appropriate escalation of customer issues Own internal and external customer communication Customer product training

Keywords: RJR Partners, Nashville , Customer Success Manager, Executive , Nashville, Tennessee

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