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Operations Engineer Intern

Company: Asurion
Location: Nashville
Posted on: October 13, 2019

Job Description:

Technology Analyst Intern
Asurion?s internship program is a 12-week hands-on experience to help rising seniors get a sneak peek into the technology world. Assigned to a team, interns will have their own projects to complete and present to leadership at the end of the summer. The program provides interns with a unique perspective, professional and personal development along the way, and experiences to enhance their academic learnings. Our goal is to allow for each intern to make contributions throughout the summer through project work, presentations and networking with leaders at all levels. ? Asurion?s Internship:

  • Open to rising seniors currently enrolled in undergrad pursuing a degree related to internship duties or major below.
  • Duration of internship is 12 weeks from May 18 to August 7, 2020.
  • Continuous learning and tailored on-the-job training in tech. ?
  • Exposure to senior leadership, including but not limited to, onboarding, lunch and learn sessions and team business case presentations.
  • Build an intern community through peer intern groups, mentors, direct intern leaders and senior leadership throughout the summer. ? The Team ? ATOC ? This is an awesome opportunity to work hands on with a high performing Operations Center. The ATOC (Asurion Technology Operations Center) is a cutting-edge team with the ability to gain experience in all aspects of Asurion IT. The ATOC is the hub of operations. Through our monitoring tools we?re able to realize issues before they impact our users and remediate faults prior to impact is felt. We are also responsible in large part, for the constant flow of changes that are required by our environments. ? The ATOC is an ideal place to learn what and how Asurion functions behind the scenes. We work hand in hand with all IT teams at Asurion in order to ensure success and provide a flawless user experience for not only our front-line agents, but our customers. ? Preferred Majors:
    • Pursuing Bachelor?s Degree in Design, Computer Science, Human Computer Interaction or related field, Prior IT work experience as a member of a team, and have a graduation date between August 2020 ? May 2021 Requirements:
      • Ability to simplify and turn complex interactions into intuitive user experiences
      • Excellent relationship management, verbal & written communication skills
      • Clear and confident communicator with an affinity for visual storytelling
      • Ability to multitask a must ? Responsibilities:
        • Identify alerts from multiple tools and perform first line troubleshooting
        • Maintain incident bridges and put together updates for non-technical users.
        • Be able to think outside the box and determine downstream impacts for incidents
        • Work closely with team leads to drive best user experiences through all phases of service degradation. Ensure that we maintain the maximum uptime for all products.
        • Develop fast moving, tangible design process that deliver quality experiences within sprint cycles
        • Brainstorm, ideate, and iterate as needed
        • Be a passionate advocate for the user
        • Ensure adherence to design best practices, standards, brand consistency ? TEC01927 - Nashville - Tennessee - US - 2019/09/06

Keywords: Asurion, Nashville , Operations Engineer Intern, Engineering , Nashville, Tennessee

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