Senior Lead Engineer, Enterprise Services
Company: Disability Solutions
Location: Nashville
Posted on: September 30, 2024
Job Description:
Our Loews Hotels & Co Home Office teams provide support to all
our properties throughout the United States and Canada. Our
talented teams provide guidance over strategic planning,
operations, revenue management, communications, marketing, finance,
human resources, and information technology. This position is based
at the Loews Hotels & Co Business Services Center in Franklin,
TN.We offer hybrid work flexibility from our Home Office location
in Franklin, TNWho We Are: Loews Hotels & Co is a leading owner and
operator of luxury hotels with a portfolio consisting of 26 hotels
and resorts in the United States and Canada. Located in major city
centers and resort destinations from coast to coast, the Loews
portfolio features one-of-a-kind properties that go beyond Four
Diamond standards and embrace their "uniquely local" community in
order to curate exciting, approachable and local travel experiences
for guests.What We Offer:
- This is a bonus eligible position
- Competitive health & wellness benefits, 401(K) & company
match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid
Pet Bereavement
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Employee Hotel Rates, other discounts, perks and moreWhat We're
Looking For: A motivated IT professional with a proven track
record. An individual with a strong technology and leadership
background, committed to implementing innovative solutions. Ready
to partner with IT leaders and Business Stakeholders to design and
execute strategies that deliver results. Leverage experience and
external networks to continually provide insights and expertise for
the improvement of current solutions and in the adoption of new
Enterprise Services and applications. Who You Are:
- A professional with strong interpersonal skills
- Someone who works well in a dynamic, fast paced
environment
- An excellent communicator with an ability to adapt to the
communication styles of others
- An IT professional who is passionate about technology and
solving complex problems
- A highly motivated and results driven leader
- A continuous learner that stays abreast with industry knowledge
and technologyWhat You'll Do:
- Provide Subject Matter Expertise for Enterprise Applications
and solutions with a focus on the Service Now Platform (ITSM and
ITOM) and related technologies and services.
- Provide leadership and vision for the implementation and
management of PaaS and SaaS solutions to support various
departments and functions across the organization.
- Partner with leaders of other disciplines to ensure proposed
solutions align with information, technology, infrastructure,
business, and security architectures.
- Maintain the Enterprise Services strategic roadmap based on
business needs and company objectives.
- Collaborate with business and key IT stakeholders to plan,
prioritize, and deploy Enterprise applications and
enhancements.
- Perform continuous mentorship and development of junior staff
members. Provide a point of escalation for support. Participate in
the development of the team including recruitment and growth
opportunities.
- Create and implement technical support processes, metrics,
SLAs, policies, and procedures.
- Develop and maintain relationships with Technical Vendors, 3rd
Party Business Partners and Service Providers. Ensure service
providers perform contractual SLAs and service obligations.
- Ensure compliance with corporate Governance, Security-Risk and
audit policies, procedures, and best practices.
- Attend required meetings and trainings
- Perform other duties as assignedYour Experience Includes:
- 5+ years providing enterprise technical and application support
for the Service Now Platform
- 4 year degree preferred
- 2+ Years Agile project management experience
- Demonstrated excellence in project leadership
- Strong experience in managing relationships with
vendors/consultants, IT teams and internal stakeholders
- Understanding of ITIL framework and associated processes
- Successful project execution and team building through
transformative periods
- Extensive experience with SaaS and PaaS-based solutions and
cloud architectures.
- Strong track record of success in testing, QA, and project
delivery
- Expertise in business process analysis, requirements gathering,
solution design and development, vendor management and enterprise
application support.
Keywords: Disability Solutions, Nashville , Senior Lead Engineer, Enterprise Services, Engineering , Nashville, Tennessee
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