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Information and Process Engineer

Company: ICF
Location: Nashville
Posted on: March 19, 2023

Job Description:

Job Description:
ICF International delivers process improvement (PI) and program management office (PMO) support services to a CIO within the Food and Drug Administration . We are seeking an experienced and motivated information and process engineer candidate , experienced in key PI frameworks, to help support the overall PI program for this client.
The candidate must have outstanding project management and business analysis skills, and must be able to lead and facilitate cross-functional groups to reach consensus. The candidate will demonstrate excellent client handling skills with the ability to quickly develop relationships at all levels of the client organization.
Key Responsibilities:

  • Apply process improvement, reengineering methodologies, and internet-related methodologies and principles to conduct process modernization processe s

  • Assess and analyze existing processes to draft strategic process and programming improvements

  • Support existing organizations and/or project teams through automation processes

  • Support general ITIL activities, including facilitation of process design and implementation of ITIL project tasks, based on specific task/process area skill requirements, in coordination with the client

  • Facilitate activity and data modeling to understand current processes, identify best practices, and guide strategic improvements and decisions

  • Ability to plan, design, document and implement effective document management processes using document creation tools such as MS Visio, PowerPoint, SharePoint and/or other document management tools

  • Manage and report on project tasks efficiently and effectively, including integration, communication, and accurate resource/skill requirements

  • Prepare responses/reports for ICF PM, client and other government staff

  • Prepare management and technical presentations on general processes, specific project tasks and deliver or support delivery of the presentations

  • Work as part of the overall ICF Project team to deliver high quality services and products t o government clients

    Basic Qualifications:

    • Bachelor's degree

    • 5+ years of experience working for the government as a management consultant or similar environment

    • 2+ years of experience as a contributing project team member

    • An active government security clearance

    • Certification(s) in relevant IT and Process improvement competencies such the Information Technology Infrastructure Library (ITIL), COBIT , Lean Six Sigma, PMP , etc.

      Preferred Skills/Experience:

      • Previous federal consulting experience

      • More than one certification(s) in relevant IT and Process improvement competencies such the Information Technology Infrastructure Library (ITIL), COBIT, Lean Six Sigma, PMP, etc .

        Professional Skills:

        • Excellent written and verbal communication skills

        • Ability to lead but also work collaboratively and cohesively in a team environment

        • Excellent planning and organizational skills

        • Strong analysis and technical skills

        • Excellent data collection and analysis skills

        • Ability to identify support gaps, and address or temporarily fill as required to get the mission done as part of the ICF team

        • Meeting facilitation experience

        • Developing and cultivating strong customer relationships

        • Solid computer skills with Microsoft applications (PowerPoint, Visio, Project, Word and Excel)

          Working at ICF
          Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.
          We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy ( .
          Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: Know Your Rights ( and Pay Transparency Statement ( .
          Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is :
          $75,524.00 - $128,390.00
          Maryland Remote Office (MD99)
          Need help? We're
          About ICF
          ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at ( .

Keywords: ICF, Nashville , Information and Process Engineer, Engineering , Nashville, Tennessee

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