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Field Service Engineer

Company: Atlas Copco
Location: Nashville
Posted on: September 25, 2022

Job Description:

Passionate people create exceptional thingsAtlas Copco, Industrial Assembly Solutions (IAS) is the global leader in industrial dispensing, self-pierce riveting, and flow drill fastening systems. Atlas Copco, IAS has many familiar brand names in the dispense and joining industries, including SCA, K-flow, Henrob, and Scheugenpflug. Our industry has an unparalleled reputation and consistently increased our customer base yearly because of our superior problem-solving skills, sales, and service. In addition, we work directly with manufacturers, using state-of-the-art technology to bring product lines to the market. For more information on our products, please visit our site: Copy the link or click here to see a day and a life in Service: will you be able to do:Responsible for responding to scheduled and emergency field repair of Henrob Self-Pierce Riveting, SCA Dispensing, K-Flow Flow Drill systems, and Atlas Copco Machine Vision systems and providing support to optimize the productivity and quality of Atlas Copco systems. Main tasks and objectives Inspect and evaluate customer field issues on-site at the customer location or by phone or e-mailTroubleshoot customer systems to ensure that they are operating at the desired quality and productivityEngage others in the organization to drive 100% of field issues to completion Generate detailed service reports for customers and update them in the database Inspect warranty claims from customers and gather the data required to validate a warranty claimTrain customers in the correct and effective use of Atlas Copco IAS systems and software Train other Atlas Copco personnel in the repair of equipment Must be able to lift and carry up to 40 pounds70% travel locally, 30% nationally This is a full-time position with a relatively consistent work schedule. Must have the flexibility to work early, late occasionally, or on weekends as the workload requires, or on weekends as the workload requires Our preferred requirements - Training/Special KnowledgeMinimum 2 years of experience with troubleshooting/ resolving field equipment issuesStrong blueprint and technical reading skills requiredAble to operate effectively and efficiently with minimal supervisionPC and MS Office proficiencyAbility to communicate technical concepts effectively in writing Self-motivated and driven to achieve targets Critical CompetenciesDemonstrate EfficiencyFollow instructions and procedureApplying expertise and technologyCommunicate EffectivelyDrive better customer satisfactionWe do not hire "Regressive Thinkers." We hire Innovative Thinkers. You:Have deep expertise in your craftAre you comfortable working in relatively balanced and dynamic teamsAre passionate about working on ambiguous and complex future challengesHave a collaborative and empathetic mindset to solve problems with teams across IAS What can you expect from us? An inviting, family-like atmosphereAmple opportunities for professional developmentNew challenges and opportunities to learn every dayOutstanding company benefitsComprehensive onboarding and training programA rewarding, forward-thinking company culture with excellent company benefitsPlease copy the link or click here: to see our full benefits information and our company culture! Diverse by nature and inclusive by choiceBright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

Keywords: Atlas Copco, Nashville , Field Service Engineer, Engineering , Nashville, Tennessee

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