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Solution Delivery Engineer

Company: Mindful
Location: Nashville
Posted on: August 7, 2022

Job Description:

Job DescriptionMindful is leading the way in the customer experience marketplace, and we're passionate about our mission to enable people to get the help they need, from brands they love, on terms they choose. To do this we're reinventing the customer experience with our SaaS based platform Mindful that gives customers control of their time when communicating with a brand across every channel. Mindfuls client base consists of the top financial, insurance, retail, communications, and other Fortune 500 companies dedicated to transforming their customers experience.We are looking for a Solution Delivery Engineer to help us successfully deploy and deliver the Mindful platform for our clients with a diverse range of contact center software and applications.Does collaborating with clients to guide high level integrations with SaaS platforms and the clients contact center solution get you excited to flex your problem solving & communication expertise? We need someone who can quickly achieve technical proficiency of Mindful features and configuration options, and guide clients independently according to best practices and the clients business needs. If collaborating with clients to guide high level integrations with SaaS platforms and the clients contact center solution get you excited to flex your problem solving & communication expertise this role is perfect for you.RequirementsWhat You'll Do:

  • Be the technical expert on the Mindful SaaS platform
  • Provide guidance and best-practice recommendations to configure the Mindful platform
  • Understand and navigate contact center solutions functionality/concepts
  • Deploy and deliver client projects on the Mindful platform
  • Be attentive and collaborative with clients and project team
  • Communicate and collaborate in a professional manner
  • Assist with client training in support of the training team (as needed)
  • Systematically troubleshoot and think strategically to solve problems
  • Ability to work non-standard business hours supporting client projects
  • Work closely with client technical resources to troubleshoot and resolve issues.What You Bring:
    • 1+ years experience working in or with contact center telephony solutions either on-prem or cloud-based solutions.
    • Understanding of contact center routing logic
    • Understanding of key contact center components and drivers
    • Understanding and experience working directly with SIP/TLS
    • Familiarity with WAN/LAN networking and key concepts
    • Troubleshooting and using troubleshooting tools
    • Wireshark reviewing SIP PCAPs preferred not required
    • Experience interfacing directly with clients
    • Experience presenting technical concepts directly with clientsBenefitsHow do we keep the best talent happy?How about we start with Open PTO not only do we offer that, but we encourage employees to use it! Compensation matters! We recognize great talent and make sure you are compensated accordingly. In addition to highly competitive salaries, Mindful offers comprehensive benefits package including:
      • Full array of health insurance options (PPO and HSA) to best suit your needs
      • Vision
      • Dental
      • Teledoc
      • Paid parental leave
      • Flexible spending accounts
      • Disability insurance
      • Matching 401k programs
      • Pet insurance
      • Legal assistance programs
      • And much more!We at Mindful are particularly interested in having a diverse team with a broad set of skills and viewpoints. If this seems like your dream job, but youre not sure if you qualify, apply anyway! This position is available for remote work to candidates residing in the following states: OH, TN, AZ, CA, CT, FL, GA, IL, KS, ME, MD, MA, MI, MN, MS, NC, NJ, NY, OR, PA, SC, TX, UT, VA, WA, WI.Visa Sponsorship: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. Please note, this position is not eligible for visa sponsorship.Mindful is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.#LI-Remote

Keywords: Mindful, Nashville , Solution Delivery Engineer, Engineering , Nashville, Tennessee

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