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Regional Service Technician

Company: Restaurant Technologies, Inc
Location: Nashville
Posted on: November 23, 2021

Job Description:

Regional Service Technician (Automist Focus) Position Description Regional Service Technicians install, service, and train on our core products - Oil, FFM and AutoMist at our customer locations throughout the food service industry. Regional Service Technicians train and partner with technician teams at the depots they visit. They assist with customer training and troubleshooting during service calls. Regional Service Technicians should have strong technical and analytical skills, communication skills, and customer service capability. Key Responsibilities * Installation, service and repair on Total Oil Management and AutoMist systems and equipment * Field technical questions from technicians in the region as needed * Train techs in the region as necessary * Support AM rollouts in depots (pre and post) * Support standardizing operations across the region * Meet and control operational goals and timelines- service labor per hour, first time right, 5S standards, etc. * Comply with internal process and procedures as well as all local and federally regulated requirements including DOT, OSHA and HACCP. * Maintain proper parts and supply levels in company service vehicles and proper paperwork standards. * Position includes overnight installation work; schedule will vary based on customer demand & install schedule. * Communicate with customers to ensure product performance meets customer's expectations. * Efficiently and professionally service customers' needs, training and coaching them on the system as needed. * Utilize iPhone apps to perform multiple functions Position Requirements * Must be 21 years of age * High School Diploma or Equivalent * Must be AutoMist certified * Ability to work within a team environment * Ability to problem solving customer issues for install and service * Ability to perform basic mechanical and/or electrical duties * Strong customer focus and ability to respond to challenging customer situations in a positive manner * Must meet Restaurant Technologies' Fleet Safety requirements and maintain a clean driving record * Ability to Carry 50 pounds by hand * Unrestricted ability to bend, stoop, squat, stand, walk, climb, twist, turn and reach out * Ability to climb up and down a ladder as high as 20 feet in the air * Flexibility with work schedules as needed for Installs with adequate prior notice * Preferred Experience: Vocational Training EQUAL OPPORTUNITY EMPLOYER Restaurant Technologies is committed to providing a work environment that is free from discrimination and harassment in any form. It is our policy to comply with all applicable laws that provide equal opportunity in employment for all persons, and to prohibit discrimination in employment. As a critical part of our culture of respect, we strictly prohibit any discrimination or harassment based on gender, age, race, color, religion, sexual orientation, gender identity, mental or physical disability, ancestry, pregnancy, national origin, and any other status protected by law. We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law. If you need reasonable accommodation for any part of the employment process, please contact us by email at askHR@rti-inc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. You may also contact us at 1-888-796-4997 if you wish to speak with a resource regarding a reasonable accommodation request. NEXT STEPS Thank you for your interest in a position with Restaurant Technologies. The next step is to submit your application. This process will take an average of 20 minutes to complete. We look forward to connecting with you! Not ready to apply just yet? Please like us on Facebook or follow us on Twitter and LinkedIn to stay connected! WHO WE ARE Restaurant Technologies is the leading provider of highly innovative and value-enhancing bulk cooking oil management services to the food service industry. Our solution is environmentally sound, highly efficient and creates a safer, more productive work environment for restaurant personnel. With over 20,000 existing accounts we are an established, profitable mid -sized company poised for double-digit growth in the coming year. We are headquartered in suburban Minneapolis, Minnesota with a growing number of sites strategically located across the U.S. serving over 42 metropolitan markets. OUR CULTURE At Restaurant Technologies, we've cultivated an award winning workplace for driven team members who enjoy a fast pace and rapid growth balanced by a flexible and supportive environment. We've earned recognition as a "Best Place to Work," by the Minneapolis/St. Paul Business Journal along with The Minnesota Work Life Champions Award while consistently earning a spot on the list of Minnesota's Fastest Growing Companies. In addition, we've earned numerous awards from our customer base who consider Restaurant Technologies a valued strategic partner. OUR CUSTOMERS We serve the leaders in the food service industry which include -McDonald's, Burger King, Jack in the Box, Albertsons, White Castle, KFC, Carrabba's, Applebee's, Chili's, and leading independent restaurants.

Keywords: Restaurant Technologies, Inc, Nashville , Regional Service Technician, Engineering , Nashville, Tennessee

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