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Sr. SCCM Engineer

Company: 3D Technology Group, LLC
Location: Nashville
Posted on: February 25, 2021

Job Description:

3-D Technology Group is seeking a talented, passionate and results-oriented Sr. SCCM Engineer to join our rapidly growing team!
Who We Are
We are a full-service IT professional services and solutions company headquartered in Franklin, Tennessee, with regional offices throughout the United States. Offering a custom portfolio of comprehensive and unique IT services and tools, we seek to deliver creative solutions to our clients by leveraging our top engineering talent and industry experience. Our services portfolio addresses three critical IT components: technology adoption, compliance and logistics. 3-D Technology provides one-of-a-kind service to our clients and seeks to deliver creative solutions by leveraging the talents of our greatest asset - our employees. We see ourselves as a family, and our leaders truly invest in 3-D employees. It's our priority to encourage professional growth and facilitate collaboration among individuals and teams.
Position SummaryThe Sr. SCCM Engineer will be part of the Managed Services team that will support client service delivery. Customers will range from large enterprise class environments to medium size organizations. This is a technical role that will also provide technical mentorship to other engineers and support for client engagements.
Duties & Responsibilities

  • Serves as a tier II Systems Center Configuration Manager (SCCM) Engineer
  • Primary responsibilities include patch management, application/package distribution, operation system deployment (OSD) and security compliance.
  • Creates custom reports and collections using TSQL and WQL queries against the SCCM database for upper management and/or other business associates.
  • Provide Tier II support for issues in relation to all aspects of SCCM/SQL infrastructure including proper escalation, communication and management of production system problems.
  • Successfully remediate SCCM Site and client issues regarding boundaries, replication, application deployment, patching, group policy and Windows Management Instrumentation (WMI) using Configuration Manger Trace Log (CMTRACE) tool.
  • Provide technical training, step by step documentation, assistance and advice to users, coworkers and senior management.
  • Work closely with various groups, including development, operation, networking, security, and allied business to achieve business goals.
  • Will effectively coordinate support tasks and activities in accordance with client schedule as well as with client staff.
  • Demonstrates a sense of urgency and knows when to escalate incidents to Senior Engineers, Managers and vendors, following appropriate processes and procedures.
  • Assure that current projects are on track and that all tasks have been completed on time or that delays have been communicated to team members or managers.
  • Contributes standard formatted documentation to knowledgebase. Maintains required and personal training and development plans.
  • Generate and maintain operational, configuration, installation or other procedural documentation.
  • Performs support and maintenance of commonly used software, hardware, and other equipment.
  • Work escalated issues from other engineers
  • Onboards Managed Services level I engineers
  • Serves as escalation point for Managed Services level I engineers
  • Create reports as needed for internal or external leadership
  • Continually improve their skillset through continuing education and/or gaining certifications
  • Run already built reports for clients per direction of the Managed Services manager
  • Work project tasks as assigned Requirements
    • Bachelor s degree, preferably in a technical field and or equivalent experience.
    • 5+ years of direct IT/Info Sec related work and SCCM is required.
    • Experience with Microsoft Operating Systems including Microsoft Server Operating Systems.
    • Must be a SME (Subject Matter Expert) in at least one platform or knowledge area
    • Experience in Linux, Unix, VMware and other operating systems a plus
    • Experience in a healthcare environment a plus.
    • Knowledge of Powershell or other scripting languages a plus Core Competencies
      • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
      • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
      • Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
      • Written Communication - Able to read and interpret written information.
      • Teamwork - Contributes to building a positive team spirit.
      • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment.
      • Attendance/Punctuality - Is consistently at work and on time.
      • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.
        We are an equal opportunity employer. This position requires a successful drug screen and background testing. To be considered for the position, candidates must be eligible to work in the United States without sponsorship.

Keywords: 3D Technology Group, LLC, Nashville , Sr. SCCM Engineer, Engineering , Nashville, Tennessee

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