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Sr Learning Instructor - HR Services

Company: Paychex
Location: Nashville
Posted on: August 7, 2022

Job Description:

Overview

Responsible for effective facilitation of training, administering, and developing knowledge building programs that meet company goals and objectives, including necessity to perform project manager and, or learning designer role at times. Able to execute training on complex product sets across multiple business units. Collaborates directly with leadership to ensure increased knowledge is applicable to the needs of our internal/external clients. Measured results, inspection, and ongoing development in role is required.
Responsibilities

  • Responsible for effectively training, administering, and developing training programs that meet company goals and objectives. Able to execute training on complex product sets across multiple business units. Increases knowledge of participants in designated topics based on audience and program to assist with development, while training designated programs to successfully deliver content, perform administrative Instructor Led Training (ILT) and/or Virtual Instructor Led Training (VILT) tasks, and communicates with internal partners (i.e.: sales/service leadership) on participant performance.
  • Develops and maintains VILT or ILT agendas, lesson plans, and all program materials to deliver effective training.
  • Prepares, enhances, delivers, and evaluates innovative, engaging and experiential ILT and/or VILT training programs and Ensures all learning initiatives are effectively balanced and include education, exposure, experience and environment learning methodologies.
  • Recognizes and works to resolve concerns with learning content (all programs and curricula) to ensure proper and timely resolution.
  • Observes other facilitators and shadows internal partners on an ongoing basis to maintain knowledge, develop skills, and increase cross-functional opportunities with the goal of facilitating additional topics to different audiences.
  • Partners with internal leaders/partners to review and ensure quality of programs and learning opportunities
  • Responsible for applying measurements to training to include but not limited to: ensure effectiveness of training, identifying trends and reacting to them appropriately, participation/attendance meeting expectations, impact to client meeting expectations, etc.
  • Collaborates with Project Managers, Functional Managers, and learning designers to gain consensus on learning output and training approach.
  • Participate in partners' leadership meetings to provide input on learning opportunities available.
  • Act as Project Manager and, or Learning Designer on learning initiatives/projects, as needed
  • Maintain field presence to provide development opportunities for our clients, including first and second level leadership. Interaction with leadership includes feedback on direct report and opportunities for manager involvement and feedback on their leadership impact and areas of opportunity related.
  • Meet with Senior Leadership to receive feedback on learning programs, identify opportunities for technology improvements, and deliver feedback on field observations, quality of new hires, and leadership follow through.
  • Maintain the highest level of knowledge related to the division and specific position(s) supported, being a subject matter expert on product(s) and related processes, including industry trends and Paychex business.
  • Cross Functionality among organization/divisions and, or sales, service, client training; able to train in other programs and disciplines with limited lead-time.
  • Collaborate with partners to create development plan to increase knowledge for individuals where deficiencies are identified.
  • Additional duties as assigned
    Qualifications

    • Bachelor's Degree - Required
    • 4 years of experience in Relevant teaching/training experience and two years relevant Paychex experience.
    • Human Resources knowledge and experience required (Certifications and licenses preferred).
    • Business to business experience as it relates to position.
    • Paychex experience as it relates to position.
    • Certifications and licenses as applicable - Required
    • Internal certification - Required
    • Virtual facilitation experience preferred

Keywords: Paychex, Nashville , Sr Learning Instructor - HR Services, Education / Teaching , Nashville, Tennessee

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