Sr. Program Manager, DSP Capacity Planning

Company: Amazon
Location: Nashville
Posted on: April 3, 2026

Job Description:

As Amazon constantly works to be the most customer-centric company on earth, a key element of customer experience is how we fulfill and deliver their orders. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible through a world class last mile operation. The Senior Program Manager for DSP Capacity Planning will be a key leader in the long-term capacity strategy and planning for the DSP Program. This role emphasizes creating alignment among various stakeholder teams, specifically in the fastest growing DSP business line. The program manager will design scalable programs that both optimize business size for our top partners while also ensuring our partners can satisfy customer demand year-round. This person would work closely with senior leaders in both upstream teams that build capacity plans and downstream teams that are users of those plans, becoming a key leader across the supply chain. The Sr Program Manager will also be responsible for constantly evolving strong forecasting and analytical models that can reliably predict long range DSP capacity needs in the face of high growth and high variability in input signals. Key job responsibilities Build scalable and data driven long range DSP capacity plans. Build and manage processes to incorporate planning inputs in a seamless and scalable manner. Build partnerships with upstream planning functions to measure, control and respond to planning variations. Work cross-functionally with field operations and functional leaders to drive influence in capacity planning and management. Drive leadership business reviews on long term capacity strategy. About the team Dive deep is table stakes on our team. Team members need to understand what drives volume variability. But after that our team's main objective is around earning trust with partner teams to build alignment on our strategies to fulfill needed volume. We also are looking for team members who exemplify invent and simplify and are always on the lookout for ways to better existing processes. - 5 years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - 2 years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually

Keywords: Amazon, Nashville , Sr. Program Manager, DSP Capacity Planning, Customer Service & Call Center , Nashville, Tennessee