Customer Service

Company: Jobot
Location: Nashville
Posted on: June 28, 2025

Job Description:

This Jobot Job is hosted by: Kelly Breen Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $20 - $23 per hour A bit about us: We are a trusted Tennessee-based company specializing in chimney cleaning, inspections, and repair services to keep homes safe and efficient year-round. With a commitment to professionalism and customer care, we ensure every fireplace and chimney functions flawlessly. Why join us? Join our team to be part of a respected chimney service company where your skills make a real impact in keeping homes and commercial properties safe, warm, and running efficiently. Job Details Job Details: We are currently seeking a passionate and detail-oriented individual to join our team in the role of a Customer Service Representative. This position is an integral part of our organization, serving as the primary point of contact for our customers. The successful candidate will be responsible for managing customer queries and complaints, processing orders, and providing information about our services. The hours of the role are 8-5pm Monday through Friday. Responsibilities: 1. Manage large amounts of incoming calls, emails, and customer service inquiries. 2. Generate sales leads and identify and assess customers’ needs to achieve satisfaction. 3. Build sustainable relationships and trust with customer accounts through open and interactive communication. 4. Provide accurate, valid, and complete information by using the right methods/tools. 5. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. 6. Follow communication procedures, guidelines, and policies. 7. Take the extra mile to engage customers and meet customer service team sales targets and call handling quotas. 8. Coordinate with internal departments to ensure timely and accurate order processing and delivery. 9. Continuously improve through feedback, identifying opportunities for customer service process improvements. 10. Keep records of customer interactions, process customer accounts, and file documents. If you are a dedicated, reliable, and customer-focused professional who wants to provide top-quality service to our customers, we would love to hear from you. Interested in hearing more? Easy Apply now by clicking the "Apply Now" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Keywords: Jobot, Nashville , Customer Service, Customer Service & Call Center , Nashville, Tennessee