Direct Customer Service Associate
Company: Zeal
Location: Nashville
Posted on: June 27, 2025
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Job Description:
Join Zeal TN in Nashville as a Direct Customer Service Associate
and help connect supporters to youth-focused causes through
meaningful, one-on-one engagement! Zeal TN , the quintessential
advocate for philanthropic endeavors in Nashville, we orchestrate
impactful campaigns that augment donor bases for youth well-being
charities. We're seeking empathetic, patient, and detail-oriented
individuals to join us as Direct Customer Service
Associates—delivering exceptional in-person support and building
lasting donor relationships. As a Direct Customer Service Associate
at Zeal TN, you’ll receive hands-on training to support our charity
partners, engage with the community, and address inquiries with
empathy and professionalism. If you’re a strong communicator with a
heart for service, your work will help build lasting support for
youth-focused causes across Nashville. Who We Are At Zeal TN, we
believe authentic, face-to-face connections spark meaningful
change. Based in Nashville, our passionate team is committed to
raising support for youth-focused charities. We foster a
high-energy, growth-oriented environment where team members are
empowered to become skilled advocates and drive real community
impact, one conversation at a time. What We Are About Zeal TN turns
awareness into action by connecting communities with youth-focused
charities through passionate, face-to-face engagement. We go beyond
fundraising—building lasting relationships rooted in transparency,
empathy, and genuine support to inspire a ripple effect of kindness
and impact across Nashville What Will I Be Doing as a Direct
Customer Service Associate? Engage face-to-face with the public at
events across Nashville, sharing powerful stories and building
awareness for youth-focused charities. Clearly and passionately
communicate each partner charity’s mission, impact, and urgent
needs. Listen attentively to questions and provide accurate,
empathetic responses to foster deeper understanding. Handle
difficult interactions with calm professionalism, guiding
conversations to positive outcomes when challenges arise. Assist
supporters with the donation process and ensure a smooth,
respectful, and inspiring experience. Maintain accurate records of
all interactions, inquiries, and donations using internal tracking
tools. Distribute brochures and marketing materials while sparking
meaningful conversations about the cause. Gather feedback from
community members to continuously improve event effectiveness and
public engagement. Work closely with teammates, event staff, and
leadership to ensure every outreach effort runs smoothly and
effectively. Represent Zeal TN and its partners with integrity,
positivity, and a deep commitment to making a difference.
Keywords: Zeal, Nashville , Direct Customer Service Associate, Customer Service & Call Center , Nashville, Tennessee
