Sup Mgr, Government Services
Location: Nashville
Posted on: June 23, 2025
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Job Description:
ID: 561632 Location: Nashville. Tn, US Sup Mgr, Government
Services APL, one of the world's leading ocean carriers, offers
more than 90 weekly services and call ports in over 50 countries
worldwide and provides container transportation through an
international shipping network which combines high-quality
intermodal operations with advanced technology, equipment, and
e-commerce. APL is part of the CMA CGM Group, a leading worldwide
shipping & logistics group with headquarters in Marseilles, France.
The Group offers a complete range of activities including shipping,
handling facilities in port as well as logistics on land. SUMMARY
DESCRIPTION: This position will be responsible for the day to day
management and quality of the Government Customer Service Team.
Duties include but are not limited providing a foundation of
problem solving/process improvement skills, knowledge and expertise
leading to a high level of customer service along with booking
accuracy and KPI’s. This position provides a team based support
structure to meet these needs and serves to address the problem
solving issues in Customer Service that may require management
level interaction, interface with other departments, logistical
analysis or empowerment/ authorization limits beyond that of the
front line staff. This position works closely with the DC Trade and
Operations teams and CMA CGM Operations and Service Delivery teams.
Segments managed in this role can be one or more of the following:
Military and Embassy Household Goods, Guam Humanitarian Aid and US
Flag Project Cargo. RESPONSIBILITIES: Quality assessment – ensures
the we meet the required acceptance of booking as required in
Government contract Booking accuracy – capture daily booking to
ensure accuracy Process Management – identify opportunities for
process improvement by working with teams leads to ensure up to
date processes are in place. CSR Turn Time – to ensure emails/cases
are actioned within 2 hours of case/email receipt Staff - technical
support of processes and systems to front line staff (mentoring).
Assist the team with complex inquiries that arise and resolve by
using business experience, networking skills, teamwork, authority
and communicate resolution to appropriate external customer.
Communication – understand and communicate current market changes
and conditions and impact to staff – to ensure emails are actioned
within 2 hours of case/email receipt Other duties as assigned
QUALIFICATIONS: Bachelor's Degree required or equivalent
combination of work experience and education Come along on CMA
CGM’s adventure Nearest Major Market: Nashville
Keywords: , Nashville , Sup Mgr, Government Services, Customer Service & Call Center , Nashville, Tennessee
