Office Manager

Company: Pest Hunters/Humbug Holiday Lighting of Clarksvill
Location: Clarksville
Posted on: February 18, 2026

Job Description:

Job Description Job Description Benefits: Bonus based on performance Company parties Opportunity for advancement AER Home Services (Pest Hunters & Humbug Lighting) Clarksville Nashville Franklin Mission-critical role in a fast-growing startup This Is Not a Keep the Office Busy Job This is a mission-critical Office Manager role supporting two growing service brands Pest Hunters and Humbug Lighting under AER Home Services. We are entering our busiest growth phase (summer pest season and fall/winter lighting season) and are looking for an experienced Office Manager who thrives on ownership, accountability, and building systems in a startup environment. If you like clear outcomes, autonomy, and being trusted to run the administrative backbone of a business keep reading. What This Role Is (and Is Not) This role is administrative and operational first . It is not a hard sales position. That said, there is a customer-facing sales element to the job: Answering inbound customer inquiries Educating customers on our services Moving customers to the next step: Scheduling an appointment or consultation Generating a quote Coordinating follow-up Success is measured by execution, organization, responsiveness, and follow-through not aggressive selling. What Youll Own As Office Manager, you will be responsible for keeping the business running smoothly day to day. Key responsibilities include: Answering and routing inbound customer calls (VOIP system) Managing job scheduling and rescheduling Supporting upset customers and resolving issues professionally Managing the CEOs calendar and inbox Maintaining and improving our CRM systems: ServiceMinder (Lighting) RealGreen Service Assistant 5 (Pest) Assisting with operational documentation (reviewing, editing, and wordsmithing SOPs) Managing our internal company portal (Connecteam): Creating forms Updating team information Posting updates Supporting basic social media presence and updates Creating reports and keeping leadership informed This role touches operations, finance, admin, and customer experience . Authority & Empowerment You will be trusted to: Reschedule jobs as needed Handle customer issues end-to-end Over time (with training), issue refunds or credits without escalation Identify and recommend improvements to systems, processes, and procedures We operate on EOS, so expectations will be clear: Weekly, monthly, and quarterly rocks Clear outcomes, not micromanagement Accountability over activity What Success Looks Like in the First 90 Days By Day 90, you should: Be fully comfortable in both CRM systems Confidently manage the CEOs calendar and inbox Have contributed to operational documentation Be actively maintaining our company portal Independently handle scheduling and customer communications Thoughtfully suggest improvements to how we operate The Environment Youre Walking Into We are a startup which means: Pace can border on chaotic during peak seasons Priorities matter Focus matters Ownership matters If you enjoy bringing order to growing businesses and improving systems as you go, youll thrive here. What Were Looking For Required Prior Office Manager, Operations Coordinator, or senior administrative experience Strong organizational and follow-through skills Comfortable juggling multiple priorities Clear, professional communication Ability to work independently and manage your time effectively Preferred (Nice to Have) Experience with CRM or field service software Familiarity with QuickBooks Experience using Microsoft Office or Google Workspace Familiarity with pest control is a bonus (not required) understanding common services such as: Perimeter pest control Rodent control Recurring service plans Background in home services, trades, or fast-paced environments No prior pest control experience is required we will train the right person. Familiarity simply helps you get up to speed faster. Work Style & Flexibility This role includes: Regular meetings and work sessions at our temporary downtown Clarksville office Flexibility to work from home when needed That flexibility comes with an expectation: Work from home is supported as long as the job is getting done . If you need constant direction or avoid hard conversations, this role will not be a fit. Compensation & Upside $17$19/hour (based on experience) Flexible schedule Opportunities for: Sales commissions tied to customer conversions Performance-based bonuses Significant upside for career growth this role touches every part of the business Our Values Direct communication Accountability Ownership Building something were proud of in Middle Tennessee We will tell you what needs to be accomplished , not exactly how to do it and we expect you to own the outcome. The Bottom Line If youre an experienced Office Manager who: Gets things done without hand-holding Can balance admin execution with light customer education Thrives in growing businesses Wants real responsibility and upside this is an opportunity to play a key role in building something special. Apply now and tell us why youre a great fit for a mission-critical role in a fast-growing startup.

Keywords: Pest Hunters/Humbug Holiday Lighting of Clarksvill, Nashville , Office Manager, Administration, Clerical , Clarksville, Tennessee