Administrative Coordinator II

Company: Consumer Direct Care Network
Location: Nashville
Posted on: June 29, 2025

Job Description:

Description & Requirements Culture Vision at Consumer Direct Care NetworkAt CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.WE WELCOME YOU INTO A GROWING COMPANYConsumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities. JOB SUMMARY The Administrative Coordinator II coordinates administrative duties in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. Responsible for handling customer service, including all inbound and outbound phone calls, emails, messages and/or chats. Coordinate and manage daily intake and referral processes to ensure positive business growth and development. Process client and attendant enrollment paperwork. Complete local payroll processes (authorization and timesheet processing) and meet general customer service objectives to ensure positive business growth and development. Responsible to behave in a manner that will promote cohesiveness to the office environment, as well as support day-to-day operations, and client advocacy. JOB DUTIES Provide excellent customer service to internal and external clients. Handle inbound/outbound phone calls, providing accurate answers to queries and concerns. De-escalate situations involving dissatisfied customers, offering assistance and support. Complete daily payroll and authorization functions to support timely caregiver payment and claims submission. Process forms and documents in relevant systems Handles complex service programs and special projects Navigate, monitor and troubleshoot internal systems to resolve payroll and authorization issues. Exhibit a solid understanding of the contracted MCO Service Authorization processes. Communicate effectively. Comply with applicable legal requirements, standards, and policies, and procedures. Maintain the necessary skills and knowledge to coordinate workflow. Exhibit an intermediate level of computer efficiency. Demonstrate effective problem-solving and decision-making skills. Participate in professional development and training activities. Bi-lingual preferred in various locations Other duties as assigned QUALIFICATIONS High School Diploma preferred Previous office experience preferred Combination of education and experience Be able to successfully pass a background screening The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WHO WE AREConsumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees. Base Min. $ 20 Base Max. $ 22 Salary: . Date posted: 06/28/2025

Keywords: Consumer Direct Care Network, Nashville , Administrative Coordinator II, Administration, Clerical , Nashville, Tennessee