Director of Front Office

Company: Holiday Inn Nashville Vanderbilt
Location: Nashville
Posted on: May 16, 2022

Job Description:

Job Purpose:
To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell servcies, bell services, telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel. Concierge and shuttle services also report to this person.

Job Responsibilities:

Supervisor front office staff: interviewing, hiring, performance evaluations, training and development, onboarding and continued training. Schedule staff according to forecasted occupancy.

Maintain standards of guest service quality. Contribute to the profitability and guest satisfaction perception of other hotel departments. Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality.

Achieve budgeted revenues and expenses, and maximizes profitability related to the guests services department.

Develop short and long term financial and operational plans for the guests service department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget.

Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by team.

Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures for front office.

Receive departmental related guest complaints ad ensures corrective action is taken.

Ensure staff uses guest interaction skills. Reward employees who meet/exceed guests expectations.

Job qualifications:

Keywords: Holiday Inn Nashville Vanderbilt, Nashville , Director of Front Office, Administration, Clerical , Nashville, Tennessee