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Collection Analyst - Dealer Distributor Portfolio

Company: Ingersoll Rand
Location: Nashville
Posted on: May 22, 2019

Job Description:

At Ingersoll Rand we're passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit

Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans.
Job Summary:

The successful candidate will take ownership in managing an accounts receivable portfolio of diversified customers primarily within the dealer / distributor channel. This position will drive collection results to achieve business unit and enterprise targets for a customer base of approximately 300 to 600 accounts. An essential element of this role will include building effective customer relationships and collaborating with internal and external business partners to maximize collections. This individual must be able to work in a fast paced environment where the ability to prioritize is key and teamwork is a must. This individual must embrace change and be willing to work as a change agent to continually improve the credit and collections process. Must evaluate and make credit decisions on customer orders based on account performance and other credit related data. Other responsibilities include dispute management, research, resolution of unapplied cash and open credits and the preparation of month end reports. This candidate must possess excellent verbal and written communication skills and express themselves in a professional manner.

Essential Functions and Responsibilities:

  • Must be able to prioritize work daily, weekly and monthly to achieve or exceed stated collection metrics.
  • Responsible for using available collection software tools to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower Days Sales Outstanding (DSO).
  • Ensures timely and accurate responses to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, program changes, new sale requests and opportunities.

  • Proactively contact customers concerning collections of past due receivables and determine reasons for non-payment. Make decision to place account on credit hold when the situation arises.

  • Provide phone support by handling incoming calls from sales offices and customers on a variety of items.
  • Responsible for developing and maintaining business relationships with customers and sales office personnel.

  • Monitors assigned portfolio of customers to mitigate loss exposure by ensuring each assigned customer is in full compliance with their approved credit lines. Recommends changes to the existing credit line where warranted. Prepares and recommends over line approval requests and approves within their Level of Authority.

  • Responsible for customer account reconciliation and identifying and tagging disputed items within assigned portfolio. Tracking and ensuring timely clearing of these disputed items is required. Conduct monthly meetings with Field Sales leadership to drive dispute resolution if required.
  • Compiles all information necessary to comply with the Business Unit's reporting in a timely and efficient manner.
  • Manage risk management for accounts & projects within a given level of authority once training is completed.
  • Promote, negotiate and sell pre-payment options to customers.

  • Run Equifax/DnB reports and call for credit references as needed to support credit decision.
  • Maintain open communication and good working relationships with Team Leader/Manager and fellow teammates to ensure fulfillment of the Business Unit's goals and objectives.
  • As required, perform all other related functions & projects as assigned.


    • High School Diploma required. BS/BA in Finance, Accounting, or other Business degree preferred.

    • Must possess excellent interpersonal skills with the ability to interact and build relationships with team personnel, sales representatives, commercial offices, plants, and customers.
    • Must exhibit a solid professional business image with a team player attitude.
    • Ability to negotiate and effectively communicate judgment decisions required.
    • Must possess strong organizational skills with the ability to plan work/tasks daily, weekly and monthly.
    • Excellent written and oral communication skills required.
    • Related work experiences with risk analysis and receivable collection a plus.
    • Must possess a high energy level.
    • PC literacy and basic Microsoft Office literacy required.
    • Strong customer service and general office experience preferred.
    • French (or) Spanish speaking a plus.

      Percentage of Travel: Minimal Min. Yrs. Experience: 2-5 years

      Education Standard: BS
      We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.

      If you share our passion for inspiring progress-for bringing about bold shifts in how people, economies and societies operate-then you belong with Ingersoll Rand. Progress begins with you!

Keywords: Ingersoll Rand, Nashville , Collection Analyst - Dealer Distributor Portfolio, Accounting, Auditing , Nashville, Tennessee

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