PeopleSoft Tech Support Analyst
Company: Omni Inclusive
Location: Nashville
Posted on: April 22, 2024
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Job Description:
Company:
Banking is a client-focused financial services firm that offers a
combination of wealth management, asset management and investment
banking services on a global and regional basis. We aim to be the
world's leading wealth manager and the top universal bank in
Switzerland, complimented by an investment bank and asset manager
which are world-class in their chosen areas of focus.
Business Area:
Banking Technology is the IT function responsible for building,
maintaining applications and systems infrastructure with the
capacity and capability to achieve our goal to be the best global
financial services firm. IT supports the whole of Banking across a
wide range of systems and functions. Services range from business
consultancy and technical architecture to analysis, solution
development and project management.
Your role:
--- Ensure production stability and availability for key
operational business processes.
--- Handle incident escalation and management
--- Perform Problem Management on production issues
--- Perform Incident trend analysis
--- Prioritize remediation activities with delivery teams
--- Conduct deep-dive post-mortems
--- Drive process improvement initiatives alongside global
production support projects.
--- Act as coach for junior members of the team.
--- Create and maintain written procedures and make available for
audit or management review.
--- Communicate complex technical issues, properly set expectations
and adequately follow-up with all stakeholders. Track work progress
and report any key issues to senior management and
stakeholders.
--- Implement continuous improvement and problem management
programs as well as good grounding in IT technical architecture and
infrastructure.
--- Support both packaged and custom solutions
--- Display strong analytical, problem-solving and synthesizing
skills (i.e. you know how to figure problems out)
--- Fundamental IT skills across Windows, UNIX, Cloud, SQL, and
ITIL
--- Have a natural ability to solve complex issues (covering both
technical and business areas)
Your team:
You'll be working in the Hosting Services WM USA team in Nashville,
TN. We are aligned to Banking WM USA business where the approach is
based on the trusted relationship of our Financial Advisors and
their clients. Our experienced Advisors are committed to
understanding clients' needs and delivering insightful, informed
advice to help them realize their dreams.
Your Experience & Skills
You have:
Keywords: Omni Inclusive, Nashville , PeopleSoft Tech Support Analyst, Accounting, Auditing , Nashville, Tennessee
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