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IT Applications Lead Integrator - Back of House (Remote)

Company: Disability Solutions
Location: Nashville
Posted on: September 20, 2023

Job Description:

Our Loews Hotels & Co Home Office teams provide support to all our properties throughout the United States and Canada. Our talented teams provide guidance over strategic planning, operations, revenue management, communications, marketing, finance, human resources, and information technology. This position is based at the Loews Hotels & Co Business Services Center in Franklin, TN. **Please note that this is a fully remote role and location flexibility is offered for this position.** PurposeServes as commercial system support for all Commercial IT systems including Sales, Marketing and Commercial Systems. Supports Senior Director of Operations Systems and the Manager, IT Commercial, and provides Commercial support to the Home Office IT team on Commercial systems. Liaison for Home Office IT to ensure day to day functions in all hotel Back of House Systems handled. Primary focus on system maintenance, standardization and upkeep.Essential Functions and Responsibilities

  • Provides support to team members throughout the Loews Hotels portfolio including Loews Hotels Help Desk and Financial Services Center
  • Handles all day to day administrative responsibilities for the upkeep of these systems.
  • Assists Senior Director of Operations System in non-technical open tickets for system management.
  • Supports field by developing training solutions and training materials to aid in on boarding new team members and ensuring consistent practices across the brand
  • Contributes to and supports Back of House Systems best practices.
  • Assesses field requests for new reports, workflow changes and code structure changes and provides recommendations to Senior Director of Operations Systems for their implementation. Coordinate all efforts where applicable with IT.
  • Supports New Hotel builds and/or transitions for system setup, training, etc.
  • Provides reporting and analytics to support Operation Teams (BI Dashboards & Reporting, Metrics, SLA's, Goals, On Demand reports)
  • Assists with the creation of Back of House Systems guidelines and procedures (future enhancements/issue resolution)
  • Researches new technology and functionality, as assigned, to ensure Loews Hotels remains relevant
  • Participates in special projects and task force on an as needed basis
  • Maintain up-to-date knowledge on all changes related to Commercial Systems to include all legal and audit requirements
  • Regular attendance in conformance with standards
  • Ability to perform "Physical & Mental Effort Requirements" with or without accommodation as explained below
  • Regular attendance in conformance with standards
  • May be required to work varying schedules to reflect business needs
  • Other duties as assigned
  • Manages the tasks necessary to ensure the availability and security of the computerized operating systems necessary to operate the Loews Hotels.
  • Oversees the performance of sales, marketing and commercial systems. Provide knowledgeable, courteous, helpful support for all technology staff and operations management of these systems.
  • Assists/Contributes with departmental Budgeting where necessary.
  • Manages multiple implementation projects necessary to balance the internal and external resources required to maintain the computerizes operating systems at Loews Hotels.
  • Follows Change Management processes, reviews and verifies all operations for accuracy and completeness
  • Maintains records for all scheduled database changes, that provide necessary audit trail for menu price changes and who requested these changes
  • Assists with the scheduling, coordinates and performs system upgrades
  • Notifies affected end users of any scheduled/unscheduled downtime that will occur during the performance of scheduled/emergency maintenance operations.
  • Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy
  • Required to attend all training sessions and meetings
  • Assist in Operational planning functions
  • Promotes and applies teamwork skills at all times
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Complies with required safety regulations and procedures
  • Maintains cleanliness and excellent condition of equipment and work area
  • Ensures adherence to all departmental and Loews Hotels guidelines, policies and procedures
  • Assists with the smooth, efficient, cost effective operation of Technology Systems operation and Help Center departments
  • Regular attendance in conformance with standards
  • Required to attend all training sessions and meetings
  • Complies with grooming standards
  • Complies with company standards, policies & rules
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Executes emergency procedures in accordance with hotel standards
  • Remains current with hotel information and changesQualifications Required
    • Thorough knowledge of Synxis, Delphi FDC, OPERA PMS, and other Back of House Systems
    • Working knowledge of budget development and adherence
    • Proficient in Microsoft Office and experience with operating platforms
    • Excellent communication skills - oral and written (English)
    • Ability to work flexible schedule to include weekends and holidays. May be required to work varying schedules to reflect business needs of the hotelEducation
      • Requires a bachelor's degree or equivalent in related area
      • Associates degree acceptable with 5 or more years' experienceExperience
        • 5 or more years of experience in hotel back of house preferably with Synxis, Delphi or other back of house systems.
        • Experience with centralized operations and/or shared services preferred
        • Ability to document hardware, software configurations and O/S version updates
        • Ability to manage multiple projects toward timely completion
        • Effective organizational and communication skills

Keywords: Disability Solutions, Nashville , IT Applications Lead Integrator - Back of House (Remote), Accounting, Auditing , Nashville, Tennessee

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