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Night Auditor

Company: Radisson Nashville
Location: Nashville
Posted on: November 22, 2021

Job Description:


- This is for Friday, Saturday, and Sunday overnight coverage 11 pm to 7 am
-Receives and processes incoming guests

-Ensure a delightful, seamless arrival and departure for our guests.
-Greets guest and processes hotel registration and other transactions
-Keeps current on hotel accommodations, services and local attractions
-Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
-Records resolutions to guest complaints on the "Make it Right" log
-Works with other departments as appropriate to arrange for services requested by the guest
-Stays current with developments in the hotel by reviewing and updating the communication log
-Prepares end of shift summaries and communications for management and other shifts
-Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program
-Makes reservations in accordance with hotel's yield management practices
-Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards
-May be responsible for answering and fielding all calls to the hotel, both internal and external
-Identifies and records special billing instructions and notifies Accounting
-Obtains appropriate approvals and signatures for guest transactions
-Follows hotel policy on cash banks
-Maintains confidentiality of guest information
-Supervises Front Office Operation and Employees

-Assists Management in scheduling, training and evaluating front office employees
-Provides on-going feedback and guidance to front office employees
-Monitors front office processes and suggests improvements to management
-Serves as model of exemplary customer service for other front office employees
-Ensures through reporting and observation that billing and cash are handled according to hotel procedures and good accounting
-Completes detailed shift reports
-Pro-actively prepares for hotel events to provide great customer service
-Stocks and replenishes front office tools and materials
-Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

-Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
-Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
-Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
-Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
-Performs other duties required to provide the service brand behavior and genuine hospitality
-Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Requirements/Skills


-Minimum of three (3) years front desk/accounting experience in a hotel environment
-AA Degree preferred
-Proficient in math with ability to make accurate mathematical calculations
-Ability to maintain a positive and professional attitude when handling all situations
-Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key calculator
-Solid computer skills
-Ability to work flexible schedule, including morning, afternoons, nights and weekends
-Excellent verbal and written communication skills
-Experience in Opera preferred
-Must possess a strong team spirit

Keywords: Radisson Nashville, Nashville , Night Auditor, Accounting, Auditing , Nashville, Tennessee

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