Night Auditor / Front Office Agent
Company: Hilton Garden Inn Nashville-Smyrna
Location: Nashville
Posted on: April 10, 2021
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Job Description:
Purpose for the Position:To close the day, ensure all revenues,
receipts, and ledgers are balanced , check in and out guests to the
hotel, ensure proper room and miscellaneous postings, secure
credit, answer questions, answer telephones, provide maximum levels
of guest service and support the hotel's rooms division in anyway
required to ensure complete guest satisfaction.
Essential Responsibilities:
-Greet, register, and assign rooms to guests of the hotel.
-Verify customers' credit, and establish how the customer will pay
for the accommodation upon check-in.
-Keep records of room availability and guests' accounts using
computerized property management system.
-Perform simple bookkeeping activities, such as balancing receipts
and revenues for the day, and perform income audit on all revenues
posted (i.e., calculating restaurant checks and telephone charges
to ensure proper revenues have been posted) prior to closing the
day.
-Review accounts and charges with guests during the checkout
process.
-Transmit and receive messages using telephones or telephone
switchboards.
-Contact overnight housekeeping or maintenance staff when guests
report problems.
-Make and confirm reservations.
-Answer inquiries pertaining to hotel services, registration of
guests, and shopping, dining, entertainment, and travel
directions.
-Record guest comments or complaints, referring customers to
managers as necessary.
-Answer all incoming phones in three rings or less.
-Complete "bucket checks" to ensure all accounts are current and
comply with standards established by the hotel's Controller and
Front Office Manager.
-Compute bills, collect payments, and make change for guests.
-Issue room keys and escort instructions to bellmen.
-Post charges, such those for rooms, food, liquor, or telephone
calls, to ledgers manually, or by using computers.
-Contact housekeeping or maintenance staff when guests report
problems.
-Advise housekeeping staff when rooms have been vacated and are
ready for cleaning.
To do this kind of work, you must be able to:
-Be an outgoing, welcoming personality for the Hotel.
-Use logical thinking and personal judgment to perform a variety of
office tasks that require special skills and knowledge.
-Make decisions based on your own judgment and company policy.
-Follow instructions without close supervision.
-Speak and write clearly and accurately.
-Be available for work days, evenings, weekends and holidays.
Physical Demands: Lifting 10 lbs. maximum and occasionally lifting
and/or carrying such articles as dockets, ledgers, and small tools.
Walking and standing are required only occasionally. Reaching,
handling, feeling, talking, hearing, and seeing.
Environmental Conditions: Inside: Protection from weather
conditions but not necessarily from temperature changes. A job is
considered "inside" if the worker spends approximately 75% or more
of the time inside.
Math Skills: Requires mathematical development sufficient to be
able to: Compute discount, interest, profit and loss, commission,
markups and selling price, ratio and proportion, and percentages.
Calculate surface, volumes, weights and measures.
Language Skills: Must have developed language skills to the point
to be able to: Read newspapers, periodicals, journals, and manuals.
Write business letters, summaries and reports using prescribed
format and conforming to all rules of punctuation, grammar, diction
and style. Participate in discussions and debates. Speak
extemporaneously on a variety of subjects.
Relationships to Data, People and Things:
Data: Compiling: Gathering, collating, or classifying information
about data, people or things. Reporting and/or carrying out a
prescribed action in relation to the information is frequently
involved.
People: Speaking-Signaling: Talking with and/or signaling people to
convey or exchange information. Includes giving assignments and/or
directions to helpers or assistants.
Things: Operating-Controlling: Starting, stopping, controlling and
adjusting the progress of machines or equipment. Operating machines
involves setting up and adjusting the machine or materials as the
work progresses. Controlling involves observing and turning devices
to regulate reactions of materials.
Specific Vocational Preparation: Proficiency in Microsoft Office
Professional with an emphasis on Word, PowerPoint and Excel to
format and create professional documents to be used and distributed
on the executive level. Candidate must have strong organizational
skills and ability to prioritize duties to complete within required
deadlines. Creativity to accomplish required tasks, such as
documents being appealing to the eye, to find and research various
information needed to complete and compile reports.
(ref. 54724)
Keywords: Hilton Garden Inn Nashville-Smyrna, Nashville , Night Auditor / Front Office Agent, Accounting, Auditing , Nashville, Tennessee
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