Digital Product Strategy Senior Advisor - Evernorth Behavioral Health
Company: The Cigna Group
Location: Nashville
Posted on: May 8, 2024
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Job Description:
About Evernorth Digital
Evernorth is built on the recognition that health makes progress
possible. Our health services are designed to redefine health care
as we know it, and the Evernorth team is unified in the belief that
we are responsible for the future of healthcare. This means that
our products must inspire change in people that leads to positive
pathways: pathways that lead to health, to healing, to preventative
wellness and ultimate vitality.
The Evernorth Digital team is like few in comparable technology
companies today: we are a collective of carefully curated,
specialized disciplines that, when whole, imagines, plans, defines,
tests, instruments, measures, builds, deploys, monitors, and
optimizes end-to-end experiences that represent the health services
suite of product offerings. We are united by our mission to improve
life and health outcomes towards aspirational vitality, but we
practice our crafts in a discipline orientation that allows us to
perfect, excel, and stay current; we then bring our gifts together
in an impressive expression of teamwork.
Job Description
The Digital Product Strategy Senior Advisor role is a pivotal role
in Evernorth's digital product management & product strategy
organizations. As a Digital Product Strategy Senior Advisor within
Evernorth's Behavioral Health division, you will balance the needs
of the business, our users, and technology to drive value for our
company and deliver exceptional digital experiences and products
across many different end users and platforms.
As a Digital Product Strategy Senior Advisor you will be
responsible for the strategy, development and delivery of our EAP
digital product experiences. In this position, you are the voice of
the business, back to digital technology, aligning on outcomes with
your business partners and consistently delivering value. You will
work closely and collaboratively with your business partners to
conceive new innovations and enhance existing digital products that
get people to needed mental health care. As you partner with design
and engineering to discover and deliver digital products, you will
do so with re-usability in mind. You also have a strong
understanding that technology is essential to effectively
collaborate with engineering teams to make informed decisions and
drive successful digital product development. You will know your
end users and leverage quantitative and qualitative data to
identify and act on product improvements that will drive increased
value for the end user and the business.
How you'll make a difference:
Set the pace for our future: Manage the development and maintenance
of EAP digital product strategy roadmap, defining new products and
initiatives and communicating product strategy to key
stakeholders.
Get in the trenches with the team: Gather requirements, define
features, writing user stories, managing backlogs while partnering
with Design & Engineering teams to ensure rapid delivery and
iterative product development embracing dual-track agile
methodologies.
Collaborate with all areas of our business: Engage business
stakeholders as well as various internal and external groups to
communicate new products, new features and changes and incorporate
feedback.
Build a superior product: Ensure ongoing product growth and
expansion by focusing on human centered design while deploying
continuous discovery and research in addition to measuring results
to identify areas of success and needs for improvement.
Help tell our story: Work closely with customer-facing teams to
define execution and engagement strategies, as well as helping them
to understand product positioning and key benefits.
Be our barometer of success: Work closely with data management and
analytics teams to ensure data integrity and implementation of user
analytics tracking while using data, insights and metrics to drive
outcomes and define future strategies and roadmaps.
What we expect from you:
Be well managed. Be accountable. Have a growth mindset. Model these
behaviors and our organizational values for all.
Be seen as a trusted advisor and expert within your organization
and with your partners.
Ability to adopt and implement user backed product principles in
their practice(s).
Lead team(s) and be accountable for product delivery and technical
performance metrics.
Lead your teammates and partners in completing product opportunity
assessment, discovery, and prioritization based on user need.
Uncover new or validate existing opportunities through
experimentation and forming hypotheses to address user needs across
an experience or experiences.
Evangelize for test and learn, experimentation, and dual-track
agile locally and across the enterprise.
Regularly advocate for the end user and their outcomes in product
prioritization and decision making, leveraging data from multiple
sources.
Develop product vision and leverage your relationships to build buy
in for your product strategy across a matrixed enterprise.
Evaluate and decide on strategic opportunities across a product
portfolio or large programs.
Drive platform and component experience reuse and simplification
strategies, influencing partners on the business value (revenue,
cost reduction, and increased time to market).
Make, and be accountable for, well-grounded product decisions that
enable your teams to deliver user, business, and technical
value.
Tie product strategy to tech transformation and communicate
strategy to cross functional teams.
Represent and support your teams in communicating impact through
reporting practices, Monthly & Quarterly Product Reviews, and
routine reviews of product metrics.
Collaborate with cross-functional partners to drive adoption and
consumption of new or existing digital experiences and
capabilities.
Broker critical conversations with local and cross-functional
teams; break down barriers and make holistic, outcome-focused
product decisions.
Education, Experience, & Certifications
Bachelor's Degree required or equivalent; Preference in Healthcare,
Business, Technology, or related industry
5+ years of product management with an emphasis on digital product
strategy
Experience with behavioral & mental health care a preferred
Product Management & Strategy Certifications a plus
If you will be working at home occasionally or permanently, the
internet connection must be obtained through a cable broadband or
fiber optic internet service provider with speeds of at least
10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a
commitment to changing lives. At The Cigna Group, we're dedicated
to improving the health and vitality of those we serve. Through our
divisions Cigna Healthcare and Evernorth Health Services, we are
committed to enhancing the lives of our clients, customers and
patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race,
color, age, disability, sex, childbirth (including pregnancy) or
related medical conditions including but not limited to lactation,
sexual orientation, gender identity or expression, veteran or
military status, religion, national origin, ancestry, marital or
familial status, genetic information, status with regard to public
assistance, citizenship status or any other characteristic
protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online
application process, please email: SeeYourself@cigna.com for
support. Do not email SeeYourself@cigna.com for an update on your
application or to provide your resume as you will not receive a
response.
The Cigna Group has a tobacco-free policy and reserves the right
not to hire tobacco/nicotine users in states where that is legally
permissible. Candidates in such states who use tobacco/nicotine
will not be considered for employment unless they enter a
qualifying smoking cessation program prior to the start of their
employment. These states include: Alabama, Alaska, Arizona,
Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas,
Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania,
Texas, Utah, Vermont, and Washington State.
Keywords: The Cigna Group, Nashville , Digital Product Strategy Senior Advisor - Evernorth Behavioral Health, Healthcare , Nashville, Tennessee
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